Our visit was horrible from the start. First of all we arrived and Lobby was decorated beautifully from the staff and holiday decorations...but things went down from there. The staff left a number to call if anyone required assistance upon arriving.I called the number at least 4 times and no one answered the phone...during this time the property Security arrived asking if we were ok. We explained our situation to him and he asked us to call the number again, and a few moments later, the staff arrived...she apologized with a smile...
After arriving in our room, we noticed the beds were made nice and neat as expected, the bathroom was cleaned and the sik area was clean, however,the floor was neglected by the staff. The floors are hardwood floors and the floors required cleaning. The staff informed us that our room was the only room on the property which met our booking requirement, so we understood that our only options were to attempt to find another room at a different hotel, Inform the staff only for nothing to happen or clean the floors a d try to enjoy our 2 day stay in Jax. We chose the latter.
We informed the staff of the cleaning mishap and they were apologetic...
We have stayed here before and had better experiences. but this was a rough one.