2/10 Terrible
Zion
Traveled with partner
Dec 26, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I Arrived at the reservation after driving for 3 hours to get to the location and proceeded to call and have to wait for staff in order to check in for over an hour to where I was greeted by one of the staff members and basically berated about how I was taking up their time and wasting the money on an Uber to go to a Christmas party. Through check-in, he continues to make comments of how I am taking up his time, and that he should have kept walking, instead of checking me in because I was making him late. After taking the payment and checking me in your proceeds to give me my keys, but failed to properly scan them for them to work for the door and made it out that I should’ve been grateful to even get the room at all so I had to proceed to go back downstairs and wait again in order to get the key activated so I can enter the room. Instead of a resident, I made a reservation and payed in full to be considered a nuisance. The entire check in was rushed as he just hurried me to sign forms without explaining with the only thing I was told was the deposit which he reminded me that I’m getting charged three different times. Very infuriating!
Zion
Stayed 3 nights in Dec 2024