2/10 Terrible
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Traveled with family
Aug 28, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a suite for my mom and I for Tuesday August 27th until the 28th . I called the night before to request an earlier check in time because 4pm is late . My mom just got out of surgery so she would need a room to rest earlier . They told me call back in the morning of my reservation. I called and spoked to Tabitha who said we can check in earlier . I said we would be there at 2 coming from the hospital. Once we got there an Asian woman was at the desk and was extremely rude and said check in was at 4. I told her I requested earlier and Tabitha happened to be there and confirmed . Gave us our room but felt very unwelcome. Then I went down and asked for more blankets . An hour had passed and nobody came . I called the front desk and the Asian woman again said we are busy u can come down yourself and get it. I told her I can’t leave my mom alone and I do not work here . I am so disappointed at how this woman is representing the Hilton name. It’s already a stressful enough time for my family and I . We need accommodations not nasty attitudes. I will never spend my money here again!!! 0 stars not hospitable at all! Don’t ever spend your money here !
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Stayed 1 night in Aug 2024