2/10 Terrible
WILLIAM
Oct 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had made a reservation for a non-smoking room for two nights. When we arrived, the room they gave us was reeking of nicotine, and was very dirty. There was an ashtray on the table in the room. The toilet was near-overflowing. When I went back to the manager, he pointed at the "no refunds" sign, and then pointed at the "no smoking" sign. He promised that the next morning he would put me in a non-smoking room.
The next morning, the day manager began with a defense that he cannot prevent his customers from smoking, but he would spray the room and make it right. With further discussion of the futility of spraying the filthy carpets, drapes, and. bedding, he eventually admitted that there were no rooms in his facility that were non-smoking rooms. As I left the office, there were two parties waiting behind me, each asking for a one-hour rate for their "boyfriends."
I realized I was in a truly unsafe situation.
Midday on day 2, I phoned him to see if he had a clean room for me, and he gave me a room number that he said was much better.
When I arrived in the evening, that room was even stinkier than the first room, there was trash on the floor, the drapes were damaged so they could not close to keep out the glaring lights of the highway, there was a feminine pad on the floor under the desk, and there were dirty cups under the sink in the bathroom. The bathroom walls had not been cleaned in over a decade.
Again, he said "no refunds."
I need a refund.
WILLIAM
Stayed 2 nights in Oct 2024