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The hotel was a good location and staff was lovely. Main issue, we were given an indoor window room . So there was no air circulation and you could hear everything going on in the hotel. Breakfast was noisy.

We arrived at 6 am from Cusco by bis. The staff arranged for a partial day/early check in. Comfy beds for an early nap followed by a delicious breakfast. Arranged 2 tours and we're extremely well taken care of.

We had originally booked for one night but the place was so stunning that we stayed for two. It truly is beautiful and you can watch the sunset over the lake. The staff were also very good at accomodating our children for lunch and dinner as the can be fussy! Included is also a tour of the Islands and our guide answered so many of our questions. The only reason why I have not given 5 stars is because there was no hot water in our room. It would also have been nice at dinner to have been offered some drinks. We brought our own water from the room in the end

The place and staff were exceptional. The only problem I had with it all was it was an extremely cold, cloudy day. After arriving about 2 PM, on a freezing day, and after seeing my jetted tub in the window nook, all I wanted was the promised 24 hour available hot water that was promised. Unfortunately, there was not only NOT a showers worth of hot water, but also not even a moments worth of hot water. The margins were warmer than freezing, and just colder than tepid. I realize that their system uses solar heaters, but you can’t have it both ways. You cannot both say that the water will not always be available, due to the system, but also that it is available 24 hours a day. It simply was not true. Nobody washed yesterday, and we all pretty much layered clothes on and hid under the welcoming heavy blankets until the propane heaters were turned on sometime after dinner. At that point until they were turned off, the room was quite comfortable. I will admit that had I gone on a sunny and clear day, the situation would have been markedly different. All in all, even in SPITE of a lack of hot water, I feel that this is an amazing location, and that the people who work there are exceptional. I would happily return here at a future date, if I knew it was not going to be freezing out. The view, and the feeling there was exceptional, and I still absolutely encourage anybody who wants to get away to enjoy a night or two. Just being gloves and one of the alpaca hats if cold.

The owners go way beyond in helping. Very relaxing stay

It was super fantastic 😍 the place, the view and the host. Armando you're so kind. It was well deserved after a long week of hiking. Thanks again

Great location in a very quiet neighborhood of Puno .