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The Plaza Hotel Downtown, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for The Plaza Hotel Downtown, Trademark Collection by Wyndham

Classic hotel with a prominent corner tower and warm lighting.
Relax in a classic living room with armchairs, a table, and a lamp, offering a view of the outside.
Experience the grandeur of the Blackwell Ballroom, featuring a grand piano, patterned rug, and elegant seating area.
Relax in a stylish room with a comfortable seating area, flat-screen TV, and a large window with a view.
Classic hotel room with a large bed, bedside tables, and a dresser.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
405 Victoria St, Kamloops, BC, V2C2A9
  • Sandman Centre
    ‪3 min walk‬
  • Royal Inland Hospital
    ‪7 min walk‬
  • Thompson Rivers University
    ‪3 min drive‬
  • Kamloops, BC (YKA)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(83 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

7.0 out of 10
Good
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(9 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

Suite, 1 King Bed, Non Smoking (One-Bedroom) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking (One-Bedroom)

7.8 out of 10
Good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

7.6 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Non Smoking (Two Bedroom)

Family Suite, Multiple Beds, Non Smoking (Two Bedroom) | Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, Multiple Beds, Non Smoking (Two Bedroom)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

The Plaza Hotel Downtown, Trademark Collection by Wyndham

3-star hotel in Kamloops City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a microwave in a common area, and a business center.
The Plaza Hotel Downtown, Trademark Collection by Wyndham offers 67 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This Victorian hotel also offers a vending machine, multilingual staff, and concierge services. Guests can use the indoor pool at a partner property. Parking is available onsite for a surcharge.

The Plaza Hotel Downtown, Trademark Collection by Wyndham is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Tumbleweeds Lounge - This brewpub serves breakfast, lunch, and dinner. Happy hour is offered.
Mulligans Virtual Golf - This sports bar serves brunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 8 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Mulligans Virtual Golf
  • Tumbleweeds Lounge

Things to do

  • Billiards/pool table
  • Evening entertainment
  • Indoor pool (guest access)
  • Mini golf
  • Piano

Family friendly

  • Access to nearby indoor pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1928
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The cardholder on the card used for reservation must be present at the time of check-in; if not available, an authorization form must be filled prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 30 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 8.00 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Plaza Hotel Kamloops
Plaza Kamloops
Plaza Hotel Trademark Collection Wyndham Kamloops
Plaza Hotel Trademark Collection Wyndham
Plaza Tramark Collection Wynd
The Plaza Hotel Trademark Collection by Wyndham
The Plaza Hotel Downtown Trademark Collection by Wyndham
The Plaza Hotel Downtown, Trademark Collection by Wyndham Hotel

The Plaza Hotel Downtown, Trademark Collection by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 374 out of 1343 reviews
Rating 8 - Good. 384 out of 1343 reviews
Rating 6 - Okay. 248 out of 1343 reviews
Rating 4 - Poor. 180 out of 1343 reviews
Rating 2 - Terrible. 157 out of 1343 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter

2 main issues in room 401! There was NO shower curtain (how did housekeeping miss that?) so had to lean against the wall of the shower and direct the shower head spray there to keep the water from going all over the floor. Also, the water did not drain from the tub and I was soon standing in 3 or 4 inches of water. Breakfast was not good despite some good reviews I had read. There was virtually no hash browns or eggs when we arrived The fellow half filled the container and 5 couples and 2 groups of 3 were left to share it (or not) Quantity was severely lacking and it was not hot. Coffee also not hot.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities
Convenient to food, central to anything in Kamloops.
Stayed 3 nights in Apr 2025

8/10 Good

Allana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Danica

Traveled with group
It was an ok stay if you need a bed for the night but if your trying to sleep maybe ask if there's space on the top floor or somewhere away from the lounge downstairs as they were blasting music till 12:30am. Not bad for price but just think about those things when booking.
Stayed 1 night in Apr 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty boutique hotel. Reception staff very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

shaun

Stayed 1 night in Apr 2025

8/10 Good

Liana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

I cry a little for the Plaza's condition.

Pros: Pleasant and efficient desk staff, Delicious pub style dinner with included alcoholic drink, very friendly & helpful young gentleman waiter. Public areas of historic building well kept. Cons: (why I cry a little) Our king bed room had several small easily remedied maintenance issues - one side curtain missing entirely, the other side curtain hanging by 1 hook which just needed the little track eyes for the rest of the hooks. Vintage/antique style furniture paint was badly chipped - just needed a little bit of colour to cover those marks. The TV remote would not turn the TV on/off or do volume (the other buttons worked although we had to do the volume/on/off commands using buttons on the front of the TV.) The roller blind did not stay at the spot you rolled it to, but had to be fully rolled to the top or puddled on the sill completely rolled down. Good thing the windows actually open because we had to turn the thermostat down to 50F, run the fan, and open the window 6 inches and keep it that way all afternoon and overnight to cool the room down from 78F (the temp when we arrived.) The Plaza is such an historic and beautiful old building with a neat original 1920's Otis 3 person elevator and beautiful original wood floors and I really hate to see it come into disrepair when it could be (and has been) so much more. As a Wyndham property I implore you, please get on top of daily simple maintenance tasks to improve customer satisfaction and bring her back to her heyday
Stayed 1 night in Apr 2025

2/10 Terrible

Binoy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a rundown property with congested room. Could not complete the
Stayed 1 night in Apr 2025

10/10 Excellent

Meg

Stayed 1 night in Mar 2025

6/10 Okay

Laurel

Disliked: Amenities
The hotel is cute but located in what feels to be a bit of a rough part of town
Stayed 1 night in Apr 2025

6/10 Okay

Summer

There is nothing bad to say but nothing really bad to say. We love the location. The staff were friendly. The rooms and bathrooms were average, the complimentary breakfast was below average. The advertise a pool but it's actually at the YMCA down the road. All and all it was okay but we won't be staying there again that's forsure.
Stayed 1 night in Mar 2025

8/10 Good

Shea

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Helene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Kamloops, beautiful character old style hotel
Stayed 2 nights in Mar 2025

4/10 Poor

Karima

Traveled with partner
Disliked: Cleanliness, staff & service
Horrible customer service…. They say yes to everything with big smiles…. Nothing accomplished! Staff provided incorrect information multiple times regarding the facilities and neighborhood. I would like to save others the negative experience. Will be following up with Wyndham to report. There was no management on site to address the issues.
Stayed 2 nights in Mar 2025

2/10 Terrible

cheryl

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We found pills/drugs in our room. There was broken glass in the carpet. Could not adjust the heat was way too hot to sleep and couldn’t keep window open to cool room because there is a bar attached that was very loud. Have to pay for parking and spaces are very small. Overall not a place for families.
Stayed 2 nights in Mar 2025

4/10 Poor

ROBIN

Disliked: Cleanliness, staff & service, amenities
A very basic, "downtown" hotel that could be so much more. Fantastic building that requires a complete over haul, starting with the staff's attitude. Everyone was too much trouble and they seemed to forget that I was a paying customer. Breakfast? Where? The worst I have ever had to endure. The bar/restaurant/breakfast area was filthy, and in particular after a private function the previous evening where discarded food was strewn throughout. The noise on the Saturday night was extreme to say the least and once again the hotel appeared to forget it's customers. Stay away at all costs.
Stayed 6 nights in Mar 2025

6/10 Okay

Danielle

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was a good central location and staff both in hotel and restaurant were friendly and helpful. Parking when arriving felt unsafe due to many homeless/transient people in the parking lot. It did not feel safe to leave anything of value in the vehicle. The room itself was average. The area between bed and wall seemed dirty and not wide enough for a vacuum. The bathroom drain struggled to drain water and there was hair on the shower wall. The floor boards also had a solid layer of dirt on them that made the room feel dirty. Service was excellent tho and staff was very inviting and welcoming.
Stayed 1 night in Mar 2025

6/10 Okay

Alexandra

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience in the hotel located at very good place everything is nearby and was very quiet and safe
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Heather

The picture makes this place look quite nice, it is not. I ended up getting another hotel based on just the exterior.
Stayed 1 night in Mar 2025

4/10 Poor

Steven

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were told not to leave anything in our car as it would be stolen, they need to improve their security
Stayed 1 night in Mar 2025

6/10 Okay

Julian

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy neighborhood
Stayed 2 nights in Mar 2025

6/10 Okay

Brenda

Disliked: Cleanliness, property conditions & facilities
Having read many of the reviews on this property prior to booking I would say this hotel lands right in the middle of the good, the bad and the ugly. Check in was smooth and the front desk staff were fantastic. The breakfast although included in the stay was extremely disappointing. The first morning at (9:00 am) found the hot food table pretty much empty (hard boiled eggs only). No fruit, no hot water, and a toaster that needs to be retired. The following 3 days were better with an ample amount of hot food for the guests. The room! This hotel is not a new hotel. It has been around the block but for the price point it was okay. The question is "was it my type or clean"? "Was it a Wyndham clean hotel"? That answer would be NO! The bedding had black marks on it. The pillows had makeup smears. The bathroom floor was filthy (We washed it with a towel). The cleaning staff never came to service our room the 4 nights we stayed there. We had to have the front desk bring up coffee each evening when we returned to the room even after asking the afternoon staff to have our room serviced. If you are looking for a cheap room and are not fussy about cleanliness this is your place. The one bonus was that there was a liquor store located in the same building, so we did not have to travel to pick up a bottle of wine.
Stayed 4 nights in Mar 2025