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Grandhotel Pupp

5.0 star property

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Photo gallery for Grandhotel Pupp

Exterior
Exterior
Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
Premier Suite front view (Wellness access) | View from room
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Mírové námestí 2, Karlovy Vary, 360 01
  • Hot Spring Colonnade
    ‪7 min walk‬
  • Mill Colonnade
    ‪9 min walk‬
  • Elizabeth's Spa
    ‪6 min drive‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪11 min drive‬

Room options

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Depandance Pupp Quisisana double Room (Wellness access)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Room front view (Wellness access)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access) | View from room

Superior Room front view (Wellness access)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room forest view (Wellness access)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Depandance Pupp Quisisana Suite (Wellness access)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Suite front view (Wellness access)

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Modern Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room forest view (Wellness access)

  • 269 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Modern Studio forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio forest view (Wellness access)

  • 441 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room front view (Wellness access)

  • Sleeps 2
  • 1 King Bed

View all photos for Modern Room front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Room front view (Wellness access)

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Modern Studio front view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Modern Studio front view (Wellness access)

  • 441 sq ft
  • River view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room forest view (Wellness access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room forest view (Wellness access)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Suite front view (Wellness access)

  • 645 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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About this property

Grandhotel Pupp

5-star Karlovy Vary hotel with coffee shop/cafe
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

Guests under 3 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Grandhotel Pupp features a full-service spa, 2 hot tubs, an indoor pool, and a health club. The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center and 5 meeting rooms. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This luxury hotel also offers a sauna, a library, and a terrace. Onsite parking is available (surcharge).

Grandhotel Pupp is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grandrestaurant Pupp - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bechers Bar - This cocktail bar specializes in international cuisine and serves dinner only. Open daily.
Club Mala Dvorana - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
Cafe Pupp - This café specializes in international cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 20 per night)
  • Valet parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bechers Bar
  • Cafe Pupp
  • Club Mala Dvorana
  • Grandrestaurant Pupp

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,917 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1701
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.
This property’s mandatory gala dinner fee on December 31 includes 2 persons in all rooms. The listed gala dinner fee is required per person for guests exceeding this number in all rooms.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: EUR 190
  • Christmas Eve (December 24) Gala Dinner per child: EUR 190 (from 3 to 18 years old)
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 15 for children
  • Self parking fee: EUR 20 per night
  • Valet parking fee: EUR 20 per night
  • Pet fee: EUR 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 3 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Grandhotel Pupp Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 631 out of 923 reviews
Rating 8 - Good. 194 out of 923 reviews
Rating 6 - Okay. 61 out of 923 reviews
Rating 4 - Poor. 26 out of 923 reviews
Rating 2 - Terrible. 11 out of 923 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Cristobal

Stayed 1 night in Jan 2025

10/10 Excellent

Shelby

Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Leonid

Stayed 4 nights in Dec 2024

8/10 Good

Taline

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful hotel with wonderful service

This is a really beautiful hotel but i would not say that it is 5 star. The room was spacious & beautiful but the bathroom had a tub/show but no curtain or glass so every time you took a shower the floor was soaking wet. Maid service was very diligent & quick for the most part, they have a pillow menu but don't actually have the pillows when you order them & never delivered anything as an alternative. Rooms don't have irons, ironing boards, umbrellas or hair dryers in each room, when you requested one, they sent it right away but it was odd for a luxury hotel. Despite a few hiccups at the spa with bookings & scheduling the treatments were wonderful. They do not have a self book or reminder option for spa services which can be be a problem & the spa is on the other side of the hotel & in order to get there you have to walking down a cold hallway made of glass that is facing the street in your robe while people on the street, lobby, casino are staring at you. The pools & spa facilities are nice but have no place to get water or a bite to eat between treatments in your robe. There were lockers but no change rooms, and it was hard to find staff onsite. The pool, is open to all guests at all times & is very congested by kids who are splashing, making noise & not following pool rules which took away from the relaxing atmosphere. The food & drinks were delicious but despite having several restaurants onsite almost all had similar menus & could not be booked online or last minute.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Meire

Liked: Cleanliness, staff & service, property conditions & facilities
The dream hotel! Perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in KalolyVary. Luxury living. Absolutely 5 stars. fantastic breakfast and spa area.
Stayed 5 nights in Dec 2024

8/10 Good

lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Fun, gorgeous step back in time, but low end side

Loved it BUT we did not know we were staying on the less elegant, cheaper side of the hotel. We thought it was all the grand place. Service on our side not as good. No concierge. Used concierge on fancy side but not around much, need more hours. Long walk from our hotel area to the spa and nicer part of hotel. The spa was great. The restaurants on the nicer side very pretty. Location nice. No one gave us a rundown of town/sites. We almost missed the historical Spa 1 next door! Bar did not stay open like they said it would for food 1st night. Some staff didn't know all services. Mixed but recommend for the decor and old elegance of the hotel. Spa very nice & services were good. Recommend.
Stayed 2 nights in Dec 2024

6/10 Okay

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel staff were overall amazing. However, our room constantly had issues which were not resolved. The tub kept spewing out black gunk when the jets were activated.

10/10 Excellent

Jennifer, Marina Del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great location
Stayed 5 nights in Dec 2024

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hotel! The architecture inside and out is superb. The hotel and local area look spectacular with the Christmas season decorations!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ausra

Stayed 4 nights in Nov 2024

6/10 Okay

Rena

Liked: Cleanliness, staff & service, amenities
Overall it's a architectural beautiful hotel, it's close to many restaurants, shops and landmarks and has a gorgeous spa with very friendly staff. Was at the spa for my birthday and hotel provided an adorable Happy Birthday desert. However; * there was only 1 electrical plug in the bedroom (not close to the desk, not near the bathroom, not near a nightatand) so you have to request an extension cord from the front desk to drag the cord around the room for various power needs. *Shower stall is very small so bruised up elbows trying to wash my hair. *Access to spa (pool/sauna/hot tub/salt room) while beautiful are only open till 9pm, which is also when pretty much everything in town closes. Feedback: the pool hours really should be later to allow for downtime to be spent there. *The room was always 24.5 degrees, no matter what i set the thermostat to it remained that temperature, so I had to keep the windows open the whole duration of my stay to keep the room any cooler.
Stayed 6 nights in Nov 2024

8/10 Good

Hatem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, but having pets in oublic areas such breakfast restaurant is unacceptable ! Grand restaurant should pay more attention to clients' s wishes !
Stayed 4 nights in Nov 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, room comfort

Hotel event stay

We spent one night at the hotel while traveling to attend the concert celebrating Smetana's 200th birthday, which was organized by the hotel. The event was well-prepared and held to a high standard. We enjoyed coffee at Pupp and dined at the restaurant Nova Dvorana. Unfortunately, we could not try the Grand Restaurant as it was fully booked, so I recommend making a reservation in advance. The staff was very welcoming and attentive. We stayed in an "old-style" room, which is in need of some refurbishment. For example, the room lacked a USB connection for charging devices, and the bathroom had a somewhat outdated design. However, everything was clean and well-maintained.
Stayed 1 night in Nov 2024

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Shereen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was unable to accommodate a late checkout request, and I found the spa area darker and not to the level expected. Overall, a good experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary, Evansville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Could add 6inches to the shower curtain to reach the tub
Stayed 3 nights in Nov 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service
THE worst customer service that I’ve ever experienced. The room that they put us in looked nothing like the photos and much smaller. They insisted that this was the same price range. When I asked whether there are other rooms, the front desk staff was really reluctant, but the hotel was empty since it was on a Monday, during slow season. The second room that he took us to, was what we booked online, so the room was available this whole time! When we went back to grab our luggage from the other room, came back downstairs to front desk, the staff accused us of stealing the bath robes. I asked what bathrobes? Do you see any bathrobes on me? Plus, why the heck would I take any bathrobes? We’re staying here for two nights and we’re just moving from one room to another? We also had staff escorting us this whole time. It was an awful accusation and we didn’t receive any apology. We were stuck in the elevator for about 5 minutes. We banged on the door, but no one answered. The elevator could take us up and down but the door wouldn’t open. We took the elevator back down to lobby, banged on the door, finally the staff came and opened for us. Again, absolutely 0 apology. In fact, during our two day stay, we were never acknowledged by the staff when we walked by front desk. We booked massages and facials for two days. The massage was awful, honestly the worst. So I called to cancel the facial for the next day. They still charged me even though I cancelled within 24 hours.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for years evwry time i am in Prague.. There is no better hotel
Stayed 2 nights in Oct 2024