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Best Western Plus Kelowna Hotel & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen | Private kitchenette | Coffee/tea maker
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Deep-tissue massages, 2 treatment rooms, massages
BBQ/picnic area
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Shopping Centre
    7 min walk
  • Taco Time
    1 min walk
  • Kelowna Bus Station
    2 min walk
  • Kelowna, BC (YLW-Kelowna Intl.)
    10 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

Standard Room, 2 Queen Beds, Balcony, Courtyard View | Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Balcony, Courtyard View

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Tower

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Balcony, Tower

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen

Suite, 2 Queen Beds, Non Smoking, Kitchen | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchen

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony, View

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Balcony, View

  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed, Non Smoking, Balcony

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Living Room)

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (Living Room)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible, Refrigerator

  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, No View

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Balcony, No View

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Kelowna - East, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.6 out of 5, Wonderful, (1004)
The price is $100
per night
$116 total
includes taxes & fees
Jan 6 - Jan 7
Holiday Inn Express & Suites Kelowna - East, an IHG Hotel

About this property

Best Western Plus Kelowna Hotel & Suites

Hotel in Dilworth Mountain Estates
This hotel features a full-service spa, an indoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a spa tub are onsite. Housekeeping is available on request.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The wellness spa has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.
In addition to a full-service spa, Best Western Plus Kelowna Hotel & Suites features an indoor pool and a spa tub. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 10 meeting rooms. Event facilities measuring 5910 square feet (549 square meters) include a conference center. This eco-certified hotel also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Kelowna Hotel & Suites has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
97 Street Pub - This pub serves lunch, dinner, and light fare. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,910 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1968
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 481 out of 1007 reviews" "
Rating 8 - Good. 354 out of 1007 reviews" "
Rating 6 - Okay. 88 out of 1007 reviews" "
Rating 4 - Poor. 45 out of 1007 reviews" "
Rating 2 - Terrible. 39 out of 1007 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Glaiza joy

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Aug 2024

10/10 Excellent

Trevor

Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nuce and clean, bright rooms with balcony.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Stayed 2 nights in Aug 2024

6/10 Okay

Marilyn

Stayed 1 night in Aug 2024

4/10 Poor

Bill

Business traveler, Traveled with partner
Well the huge black hairs in the shower and bed were a turn off from the get go. Didn’t notice until morning of check out. Wanted to complain but was in a huge rush for work. Restaurant service was below average. Took order, dropped drinks. Dropped off food then collected money. We were out on the patio and it seems we were just forgotten. Food was good though. Dream nod stayed empty for some time. Never came to check if food was ok. As I previously worked under the best western banner, I always relied on super clean and awesome service. Disappointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanette

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracey

Stayed 5 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Overall the place was okay, you pretty much get what you pay for. The breakfast was decent, definitely nothing to rave about. All the staff were friendly and we were even able to check in two hours early. The grounds and facilities were clean, and you could see workers nonstop pretty much either maintaining the pool/hot tub, the grounds etc. The only downside was there seemed to be a lack of front desk staff. I tried to go ask them something and there was 4-5 groups of people trying to check in/out or get assistance from the staff yet only one person working. I returned to my room and decided to call down instead and collectively (tried calling 3x) was on hold for 40 minutes with no one ever answering. Additionally, I had pre paid fully for our 3 night stay, yet they were pre-authorizing my credit card each night. I had to go talk to the front desk and ask what these charges were and they said the person who checked me in must’ve mistakenly charged my card. I understand mistakes happen but when I checked in they confirmed with me that I had paid in full so it’s confusing why someone would acknowledge that and then still proceed to charge the card.
Stayed 3 nights in Aug 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place. clean and beautiful place
Stayed 1 night in Sep 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Rossel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast every morning!
Stayed 4 nights in Aug 2024

2/10 Terrible

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities
If your staying for more then 2 days in one of the rooms that are dog friendly, you have to bag them to clean your room and change towels. Staff are a bit rude.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the busy weekend staff was super kind a very helpful!!
Stayed 2 nights in Aug 2024

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was overcharged for my room on check-in.
Stayed 5 nights in Aug 2024

6/10 Okay

Amy

Stayed 1 night in May 2024

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024