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Best Western Plus Kelowna Hotel & Suites

2.5 star property

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Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette | Coffee/tea maker
Deep-tissue massages, 2 treatment rooms, massages
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
BBQ/picnic area
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪11 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Prospera Place
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

Standard Room, 2 Queen Beds, Balcony, Courtyard View | Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Balcony, Courtyard View

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Tower

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Balcony, Tower

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed, Non Smoking, Balcony

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Living Room)

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (Living Room)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Plus Kelowna Hotel & Suites

Hotel in Dilworth Mountain Estates
This hotel features a full-service spa, an indoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
The wellness spa has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.
In addition to a full-service spa, Best Western Plus Kelowna Hotel & Suites features an indoor pool and a hot tub. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 10 meeting rooms. Event facilities measuring 5910 square feet (549 square meters) include a conference center. This eco-certified hotel also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Kelowna Hotel & Suites has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
97 Street Pub - This pub serves lunch, dinner, and light fare. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,910 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1968
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1003 reviews
Rating 8 - Good. 347 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 44 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great at the hotel!
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and great staff!
Stayed 1 night in Dec 2024

10/10 Excellent

James, Calgart

Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy check in. Front desk staff was excellent and really helpful. Nice spacious clean rooms. With 2 kids in tow the convenience of having a room on the ground floor was great.
Stayed 1 night in Dec 2024

8/10 Good

William

Stayed 2 nights in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pub but not good breakfast
Amazing pub/restaurant downstairs for dinner. The breakfast was not so great.
Stayed 1 night in Dec 2024

10/10 Excellent

xiangling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortbale
amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

6/10 Okay

Jenny

Traveled with group
Liked: Cleanliness
We found the beds to be uncomfortable. All four of the guests woke up with a sore back. Additionally, the sheets were super noisy. It sounded like a diaper rubbing on clothing every time someone moved. The hotel has two hot tubs, both of which are outside. The pool is indoor. We wished at least one of the hot tubs were inside because it was too cold to use them.
Stayed 1 night in Nov 2024

10/10 Excellent

Terry

Always a pleasant stay!
Stayed 1 night in Nov 2024

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed here several times: it is conveniently located for visiting our family but well placed for shopping also. The breakfast area in the restaurant is very pleasant and offers many options. staff is always helpful. The suites with the full kitchen would be useful for anyone travelling with children or needing to make a meal.
Stayed 3 nights in Nov 2024

10/10 Excellent

Connie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly room ! Perfect!
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Stayed 2 nights in Nov 2024

8/10 Good

Rickwinder

Stayed 1 night in Oct 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location twice its been a great stay both times. The location is great for the areas i go to well in kelowna.
Stayed 2 nights in Nov 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Dana

Liked: Staff & service, room comfort
Second time not like the first
My room was clean and the cleaning crew was great. I was here for over two weeks so I would leave them a note of different items I needed but I didn't need regular cleans, but they often did it anyway. Super nice. The only issue on cleanliness was that there was a sucker on the floor at the rear hotel entrance for over a week. Finally someone picked it up and put it on the wall heater, where it is likely to stay for months as it blends into the wall. I have stayed here before and it was great but this time not so much. I booked a courtyard room and did not get that. My coffee pot wouldn't work and neither did the new one. Maintenance came got it to work but the pod blew up in it and they left it for me to clean, (in maintenance defense, I don't think he realized it blew up in the coffee pot) when I did clean the coffee pot, it still didn't work. Finally the second new one did work. Last time I stayed they had smart TV's so I could sign into my netflix, but this room did not so bring a computer and a HDMI cord if you want access to movies. When I first arrived all my channels worked but on election night CNN stopped working and it was never fixed and 10 days later it was still not working. Breakfast at this hotel is the best in town for a continental but they changed some things and they no longer offer shredded cheese and peppers to add to the eggs, which actually made a big difference. The staff in the restaurant and the hotel cleaning staff are really great.
Stayed 16 nights in Oct 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the king suite was large and the bed super comfy. Love this hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Hassan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff was very helpful but the property was so crowded as tones of kids running around and screaming. The heat didn't work properly and although we got a portable heater but we were still cold.
Stayed 2 nights in Nov 2024

8/10 Good

Shariq

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. I will definitely stay here again!
Stayed 1 night in Nov 2024

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Eileen E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

John, Chilliwack

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Oct 2024