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Holiday Inn Express & Suites Kelowna - East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Kelowna - East by IHG

Exterior
1 bedroom, pillowtop beds, desk, blackout drapes
Exterior
Exterior
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
1620 Powick Road, Kelowna, BC, V1X7G5
  • UBC-Okanagan
  • Orchard Park Mall
    ‪2 min drive‬
  • Kelowna General Hospital
    ‪7 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility, Communications)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility, Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications)

1 bedroom, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications)

9.4 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(63 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Kelowna

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, (1317)
$258 nightly
The price is $258 total
includes taxes & fees
Hyatt Place Kelowna

About this property

Holiday Inn Express & Suites Kelowna - East by IHG

Hotel in Dilworth Mountain Estates
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Holiday Inn Express & Suites Kelowna - East by IHG offers 120 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

This Kelowna hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Kelowna - East by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Express & Suites Kelowna - East by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 24 to November 29:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Kelowna East Hotel
Holiday Inn Express Kelowna East
Holiday Inn Express & Suites Kelowna - East Okanagan Valley
Inn Express Kelowna East
Holiday Inn Express Suites Kelowna East
Holiday Inn Express Suites Kelowna East by IHG
Holiday Inn Express Suites Kelowna East an IHG Hotel
Holiday Inn Express & Suites Kelowna - East by IHG Hotel
Holiday Inn Express & Suites Kelowna - East by IHG Kelowna
Holiday Inn Express & Suites Kelowna - East by IHG Hotel Kelowna

Holiday Inn Express & Suites Kelowna - East by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1000 reviews
Rating 8 - Good. 215 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and well design. Lots of room for luggage. My only complain: the coffee is horrendous.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitchen staff in the morning made sure that the coffee and other condiments were constantly refreshed so that no one went without.
Stayed 1 night in Mar 2025

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 3 nights in Mar 2025

8/10 Good

DAVEY, Burnaby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time i've stayed in this property.. not happy this time as the surrounding rooms seem to be filled with very loud kids.. shouting in the hallways
Stayed 1 night in Mar 2025

4/10 Poor

Siu Wing

Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We found dirty water coming out of the bathroom, which was in very bad condition—brown and red with mud. We reported the issue to the hotel front desk on the night of March 24 (Monday) via a hotel phone call. However, the front desk staff responded impolitely, stating that Holiday Inn was unable to provide maintenance service or offer us a new room. Instead, she even asked us to change rooms for an additional fee. Therefore, we went down to the front desk in person to seek assistance, then we probability found the same people in that phone call. Suddenly, she was able to change our room without any extra charge. Throughout the entire interaction, the staff member was rude, showed us an unfriendly attitude, and never apologized or thanked us. She simply dismissed us. It was an extremely unpleasant experience—truly the worst staff behavior I have ever encountered.
Stayed 3 nights in Mar 2025

10/10 Excellent

Maxime

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Friendly, clean and comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Deepak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sumangala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Tiffany

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a fresh room and good night sleep.
Stayed 1 night in Mar 2025

10/10 Excellent

ARVIND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and calm place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Actually just opened the app to book to stay here again. Awesome hotel great value.
Stayed 2 nights in Feb 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable room
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Close to downtown and the airport.
Stayed 1 night in Mar 2025

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean and comfortable. Only complaint It was noisy. We could hear the traffic outside and the people upstairs.
Stayed 3 nights in Mar 2025

10/10 Excellent

Irfan

Stayed 1 night in Feb 2025

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent here! Very pleased on how clean, new and comfortable and accommodating everything was from start to finish of my week stay. Well priced as well so good value. The only thing I found that did not meet the standard of the Hotel’s marketing was the showers water pressure. It was ok, but short of my expectation and of other comparable hotels.
Stayed 5 nights in Mar 2025

10/10 Excellent

Dwayne

Traveled with group, Traveled with family
Liked: Cleanliness
The man at breakfast was a pleasure and added to the experience
Stayed 5 nights in Mar 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Staff & service
Special thanks for the thoughtfulness and kindness of Jennifer when we checked out.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean. Rooms are large. Coffee upgrade wouldn’t hurt.
Stayed 1 night in Mar 2025

10/10 Excellent

Remington

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025