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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Reception
Balcony
Fridge, microwave, coffee/tea maker
Interior

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪3 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Prospera Place
    ‪5 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed, Tower

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Dilworth Mountain Estates
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Sandman Hotel & Suites Kelowna is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorized watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 390 out of 1462 reviews
Rating 8 - Good. 354 out of 1462 reviews
Rating 6 - Okay. 287 out of 1462 reviews
Rating 4 - Poor. 234 out of 1462 reviews
Rating 2 - Terrible. 197 out of 1462 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Janeen

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Love room just didn’t know how use key for elevator get up to room
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Stayed 1 night in Dec 2024

8/10 Good

barbara ann

As a single senior, with no vehicle I did not feel safe having to walk around from the main building to get into the tower building. I know they are under renovation but the access to the tower should be open by using the overhead walkway
Stayed 1 night in Dec 2024

8/10 Good

Robert A

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok stay
The stay overall was pretty good, considering they are in the middle of a Renovation, the pool was unavailable, we stayed there back in June and it was also down then which was disappointing, as i had my grandson with me on this trip and he loves the pool. We may consider a different option next trip.
Stayed 1 night in Dec 2024

2/10 Terrible

Bailey

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had the absolute worst stay ever, my best friend and i chose to have a "staycation" to have an early Christmas for our kids because we wouldn't be together on Christmas. first there is nothing on Expedia stating the pool is closed which is why we chose this hotel so our three kids could go swimming, I talked to the front desk and the "manager in training" wouldn't even look at us, kids crying and all, and just rudely says that's not an us problem and shoo'd us away. then in our room which was a king suite, the tv's wouldn't work, the "manager in training" came up to try and fix it and couldn't and just said oh well.... shortly after he leaves we realize the bedsheets in the room are disgusting and stained, we didn't call about this as none of our issues have been taken seriously.. I am absolutely appalled at the customer service this hotel showed, I used to love staying there but I will NEVER return
Stayed 1 night in Dec 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Run down. Door didn't close to the room without a shove and security door next to our room to the outside didnt lock.
Stayed 1 night in Dec 2024

6/10 Okay

Melodie

Traveled with partner
Liked: Cleanliness, staff & service
Was just ok, nothing spectacular. Wouldn’t be my first choice again
Stayed 2 nights in Oct 2024

8/10 Good

Jeanette

Traveled with family
Disliked: Staff & service
The housekeeping dtagf did not even enter my room once during my stay. No clean towels, coffee sugar etc in room for next day.. When I informed front desk ghey did not csre at all
Stayed 1 night in Dec 2024

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Tyler

Stayed 1 night in Nov 2024

2/10 Terrible

Tony

Stayed 1 night in Dec 2024

10/10 Excellent

Kierstin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Enjoyed our stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean room. Pool was being updated and not in use at this time.
Stayed 1 night in Nov 2024

10/10 Excellent

Loreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay. Pool was under renovation so that was disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Catrina

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms dated and carpets leave socks dirty.Key cards did not work on multiple occasions causing frequent visits to front desk. When called maintenance to resolve a plumbing issue, no one came. Homeless person found passed out in the stairwell. No pillows for the pull out couch.
Stayed 3 nights in Nov 2024

6/10 Okay

Stacy

Traveled with partner
Liked: Staff & service, amenities
Checked in and went to our room (after 5pm) and it had not been serviced from the previous people. Went back down and they moved us into the penthouse...which is nothing special. Basically a similar room. Had a cracked out guy hovering around the carded doors. So we made sure to close it prior to leaving it. Not a safe feeling
Stayed 1 night in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed her before and liked the experience. Everyone was friendly. The locatian was convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dale

Stayed 2 nights in Sep 2024

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Surrounding area is full of homeless people. They were in the dumpsters going through the renovation items left in them. One of our vehicles we’re broken into during our stay. Windows smashed & items stolen. We were out of town & because of a long weekend we had no service outlets to help us. There were 6 vehicles damaged. I would not stay here again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Kyle

Stayed 2 nights in Nov 2024

10/10 Excellent

Bolanle

Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth, Vancoucer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Nice staff.
Stayed 3 nights in Nov 2024