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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Reception
Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony) | Private kitchenette | Fridge, microwave, coffee/tea maker
2 restaurants, breakfast served
Balcony

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪1 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Waterfront Park
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | 1 bedroom, premium bedding, in-room safe, individually decorated

Executive Room, 1 King Bed, Tower

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Queen Beds (Atrium Building)

  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Kitchenette (Atrium Building)

Classic Room, 1 Queen Bed, Kitchenette (Atrium Building) | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Dilworth Mountain Estates
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Sandman Hotel & Suites Kelowna is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorized watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 471 out of 1658 reviews
Rating 8 - Good. 393 out of 1658 reviews
Rating 6 - Okay. 331 out of 1658 reviews
Rating 4 - Poor. 244 out of 1658 reviews
Rating 2 - Terrible. 219 out of 1658 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Randy

Stayed 1 night in Apr 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk
Stayed 1 night in Apr 2025

6/10 Okay

Mel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was ok
Stayed 1 night in Apr 2025

6/10 Okay

Sherry

Disliked: Staff & service
Stayed 5 nights in Apr 2025

2/10 Terrible

Sunny

Stayed 1 night in Apr 2025

10/10 Excellent

Rohat

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Apr 2025

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Marlise

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Really disappointed in the room we received at your Sandman Hotel on April 6th to the 8th. I booked a room in the atrium witch I don't think we received. Thinking we would have the benefit of a elevator or a trolley to bring our luggage to the room seeing how we had a child under one which I specified. We had to climb a flight of stairs with all are belongings which was a lot seeing how we had an infant, at one point we bumped into a manager who helped us climb the stairs with our belongings because one of my bags burst trying to get them up the stairs, he helped us to our room 320, he was very nice. Children (baby) also need to have naps so it was really hard for her to sleep when there was a lot of construction going on as well. Hammering, nail guns, saws Etc, also I know you can't control it but the noise level outside was a little much at 5:00am in the morning, I was woken up with a garbage truck picking up the McDonald's garbage .l was told we were getting a newly renovated room, had no idea the renovations were still going on around us just a very inconvenient stay. I let the girl at the front desk know about our stay, she said she would let one of the managers know. I gave it time for a reply and nothing. Just very disappointed in the the kelowna Sandman
Stayed 2 nights in Apr 2025

10/10 Excellent

DONALD

Stayed 1 night in Apr 2025

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet,staff very helpful, choices of places to eat close and the room was very clean.
Stayed 1 night in Apr 2025

8/10 Good

Glen

Stayed 1 night in Apr 2025

10/10 Excellent

Morice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Bailie

Traveled with group
Liked: Amenities
The lady at the front desk at 1am was beyond amazing. She was kind, funny and helpful. Made the end of my night so much better.
Stayed 1 night in Apr 2025

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been on the road for a week, this property was by far the best place we stayed at. Great value and nice restaurant nearby.
Stayed 1 night in Apr 2025

2/10 Terrible

Brijkumar

Business traveler
Disliked: Staff & service
Couldn’t sleep, 3 rd floor .(no elevator to the floor) Closed to the hallway going to the pool was where room was You heard everybody and everything Walls are paper thin. Would not stay here again. Staff is unfriendly
Stayed 1 night in Apr 2025

8/10 Good

derek

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was not super clean. There was still old coffee in the coffee machine. Lights in the bathroom were very dusty. Overall a good stay, nice big one bedroom with kitchenette, and pull out sofa.
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Property central.
Stayed 1 night in Apr 2025

8/10 Good

Arsh

Stayed 1 night in Apr 2025

2/10 Terrible

margot

Stayed 1 night in Apr 2025

8/10 Good

Geoffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Craig Allen

Business traveler
Liked: Staff & service
Run down tower building. Smelled like smoke. Lots of bums around making it not safe
Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk staff excellent. Nice room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Good
Stayed 3 nights in Apr 2025

6/10 Okay

john

Liked: Amenities
Definitely needs Reno’s Manager of guest services was awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025