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Everything was great! My mom loved it!

Everything was fantastic, however I was a little disappointed that I had to pay for the al-carte restaurants. I didnt think it was c

A really top class resort. All the restaurants were great, including the buffet. Only issues really were a faulty shower in our room which ran luke warm in the evenings. Despite a couple of maintenance visits it was not fixed. Luckily our adjoining room’s shower was fine, so we just used that. Not all water slides were able to be used by our 12 year old kid and nephew. There is a weight restriction on all of them, so only the very small children’s slides were suitable. All things considered it was a great trip.

I had issues in the restaurant during buffet the waiters for not responding but i had complained to the manager & it was solved other then that every moment was good & my kids enjoyed a lot

Everything

Reception staff miserable and rude upon arrival and unhelpful throughout. Didn't get the room payed for, manager didnt help and just put us to cancellations, terrible. Room wasnt clean, toenails and hair around bedroom, cleaning staff do bare minimum which is surprising as I've always experienced them very good not here, lazy. Location is not near anything so unless staying in hotel dont bother. A tip we found was the bus stops outside, even though not sign, worth using as was only 78p, taxis are a rip off so avoid if possible. Restaurant food and staff were very good, the main plus. Swimming pools were freezing inside and out, even the ones stating its heated, was definitely not. Sadly having to write such a negative review, never had to do this with any holiday, but its good to know these things. Complaints have gone to hotel via Expedia (who have been great) but of course hotel fails to reply. Sad to say I wont be returning and was my worst holiday and wedding anniversary yet.

The staff were wonderful and couldn't be more helpful.

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