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It was better than our expectations. The apartment exceeded our expectations – comfortable beds (quite firm) and good pillows. There was AC in two of the rooms and fans in all three. There was no frying pan, but we simply asked the staff for one and they arranged it right away. The staff were very friendly and helpful – both the pool attendant, the reception staff, and the guards at the gate. The pool was nice and well maintained. There was also a restaurant, and the food was very good. We highly recommend the Swahili curry chicken! Breakfast was available for 700 KES. It was an à la carte breakfast, and we could simply tell them what we wanted. The laundry service also worked very well. The hotel is located about 5–10 minutes walk from the beach. There is also a large supermarket nearby. It costs around 200–300 KES to get there by tuk tuk. We highly recommend Lotfa to anyone who wants to travel to Diani Beach on a budget trip 💜

This is my second visit, very good all round, but they ran out of clean free water.

Ok

⸻ Complaint Regarding Our Stay Upon our arrival, we discovered that our reservation had not been registered, and the hotel staff could not find our booking in their system. After some time, they assigned us a random room. However, we had booked a room with two separate beds, while the room we received only had one bed. The room was also much smaller than the one we had reserved and had not even been properly prepared for arriving guests. Although the staff eventually provided an extra bed, there were still several other issues that were never properly resolved. The air conditioning was not working, the TV remote control was missing, and despite the room being occupied by two people, we were provided with only one small bottle of water, one cup, and one drinking glass. The air conditioning was eventually repaired, but the remaining issues were not addressed despite us repeatedly asking the staff for assistance. In the end, we even had to purchase an additional bottle of water ourselves for 400 KES. Overall, our experience with both the hotel staff and the level of service was extremely disappointing. The service was unprofessional, and the standard of the accommodation did not match what we had booked or reasonably expected. We believe this experience fell well below acceptable standards and would appreciate that this complaint is taken seriously.

The property was very relaxing. The amenities were very convenient and right on the beach was a plus. We enjoyed the pool and restaurants also. I would suggest to guests that they shouldn’t expect earlier check in other than the 12pm time. Other that we enjoyed the beautiful property.

I loved the place