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La Guancha Vacation Packages

Our stay was a disaster ...especially as we had experienced 3 lovely stays over the past 2 years. When we entered our 1st floot apt we saw that the the ground floor directly under ours had a notice stating it was under renovation( this was late evening so no work at the time) No problems over the w/nd but at 9am Mon morning the hammering /drilling etc started ...and continued.... The weather being good we were not there most of that day but thereafter with cloud, some rain & my husband having injured his back, he/we were inside most of the time & TRYING to relax. But the noise was constant. When I complained to Reception, there was an apology & was told the Manager would be informed but not around until the following day when we would be contacted. Nothing. That afternoon we were informed that the resort info received was that some local work was ongoing between 10-6pm BUT nothing mentioned at our check in and NOTHING re the proximity of the work, AND a 2nd Ground Floor apt directly opposite was also being renovated !!!! We were then told that only 1 bed apts were affected so why wasn't this flagged up when we booked as we may have chosen to upgrade at that point ! And IF this was the only remaining 1 bed, why weren't we offered at the vey least some kind of "Sweetner"- just a spa treatment when I complained on offer on the day we left !!! I am SO angry & would like to elaborate to Hotels.com as this experience will not be ideal for their reputation with mire to add.

It seems that they were short of staff at the buffet restaurant. Waiting long time for drinks. Plates kept piling up on tables. You would be past half your dinner before a drink is served. And no one comes back to ask if you need more. Bit a shame as everything else was nice.

Excellent

Yes lovely place. Clean, nice views, many pools.

Horrible don’t stay here. Only good thing was the view

Good for the price.