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La ubicacion excelente el trato de las personas encantadoras

The room I stayed in was very comfortable and the staff made sure to keep it clean every day. The hotel is also located in a centric place with easy acess to the Complutense University and other areas of the city. There are also a lot of restaurants cafes, and bars nearby. If I come back to Madrid, will definitely look to stay at this hotel again.

Room was ok, location great, common areas need TLC.

excellent hotel, perfect location and great breakfast.

The apartment is spacious, super sunny, clean and well located. The staff is extremely attentive and helpful. Air conditioning was perfect. Kitchen is perfect for a family. There are small supermarkets and nice cafes and restaurants in the neighborhood, mostly in the direction to Retiro Park. Loved our stay and would definitely comeback!

Love the hotel. Everyone was so helpful and very friendly! Food was great and the room was amazing. Highly recommend.

- Easy check-in (about 5-10mins), can be done online as well - Functional cards to access the rooms; had one issue that was resolved in 5mins - I have not personally tried the food over there but I’ve been told it’s not terrible - I’ve not used the laundry systems but there is a paper in the closet with the prices; seems kind of expensive honestly since it’s a cost per piece of clothing; same thing for ironing - Rooms are very nice, bathroom as well, bidet included. Only thing is that flushing may be complicated for people with physical disabilities as it was already difficult without any. It’s a button that you have to push harder than what would be expected. The cleaning team is nice, but I will say that once it’s past 11-12, it is unlikely that they will pass again even if we indicate that the room is free to be cleaned - 2 different metro stations near (15 mins on foot: Suanzes has a hill to climb up a little and Torre Arias is much more simple. There’s also different bus stations nearby (28 -> Puerta de Alcàla; 105 -> Airport (big luggages aren’t allowed on); 153 -> no clue). Main city is easily accesible within 30-40mins - Communication with the hotel team is easy with a little Spanish skill; they speak a little english as well so it’s easy to bridge both languages - Gym available; didn’t use it, but it seemed to have enough equipment to work out Overall: 4/5, I never really had to think much about the hotel in a negative sense, but it didn’t stick out to me :p

La Habitación Que Me accedieron tenia la Tina donde Uno Se Ducha🛀Tapada, El aire Acondicionado No funcionaba, Y Hacía Demasiado Calor, Le Dije Al Personal De La Recepción de la mañana Que Si Podían Cambiarme De Habitación ya que Iba Estar 8 DÍAS más, Su Respuesta Fue Que me enviarían A un plomero Para Hacer Los Arreglos, El plomero fue y no pudo destapar la tina de baño 🛀 y el aire acondicionado tenía los filtros muy sucios Tan Apenas Pudo Limpiar algo y los volvió a poner No soluciono El Problema. EL personal De la recepción del turno de la mañana No es Amable, Tienen una Pésima Actitud, No Tienen Educación. Ahí 2 mujeres súper amargadas Y otro hombre amargado No recomiendo Alojarse en este hotel ya que El personal del a mañana de recepción No Son Eficaces en su trabajo y tienen una mala actitud