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La Loma Vacation Packages

Pagar vista al mar es un robo, la vista es totalmente diferente a lo que muestran en fotos, lo que ves es una construcción y el mar muy pero muy lejos, había insectos en el cuarto y el internet nunca funcionó, y el televisor no tenía canales nacionales, ósea no tenían cable, un hotel muy costoso con muy mal servicio, dijeron que lo iban a arreglar y nunca lo arreglaron, no pierdas tu dinero en este hotel de tan mal servicio.

First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here and never will recommend it. And very bad on Expedia to even advertise them and should absolutely not

I’ve been coming to San Luis Beach Hotel in San Andrés for years. It was never a perfect property, but what always made it special was the peaceful beachfront atmosphere and direct access to one of the best stretches of beach on the island. Unfortunately, that peace is now gone. The hotel is now offering day passes, allowing outside guests to come in, drink, party, and overcrowd the beach area with wristbands. What used to feel relaxing and exclusive now feels busy and chaotic. Instead of focusing on bringing in large groups for day access, management should invest more into improving and maintaining the property itself. The location is incredible, but the overall guest experience has clearly changed. I truly hope whoever made this decision reconsiders it, because longtime guests who loved this hotel for its calm atmosphere are noticing the difference.

La ubicación muy buena su personal muy eficiente Pienso que los baños ( sanitario ) necesitan un mantenimiento

Don’t stay at this hotel. They baited and switched the hotel room to an oceanfront room, which usually should be lovely; however in this case it was horrific. Hundreds of people are outside with many boom boxes playing music loudly. The music played until 4am. The shower was broken and the air conditioning didn’t work. They told us they couldn’t move us and would not refund my money. We called around the island and there was no availability. The next day, my husband begged them to move us and they did. The second room was a small cement style room and very dirty. The plumbing was not working and the room smelled of sewer. We begged for another switch but were told no. At least the air conditioning worked in this room. I brought my entire family to this hell hole and want to warn you never to go here. The staff at the pool were stealing alcohol and playing music loudly. They cleaned the garbage bins by dumping them next to the pool. It was dirty and disgusting.