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Personnel accueillant. L’hôtel est très bien situé et facilement accessible par métro. La chambre était très propre et shampoing et savon à la disposition sont appréciés. Le seul petit bémol est la grandeur de la chambre et salle de bain mais nous le savions en réservant.

Staff too friendly and helpful. Breakfast was ok, eggs were too cold.

Had two big heavy suite cases & had climb very steep stairs. No bell boy service. The restaurant was excellent.

Todo muy bien ubicación limpieza comodidad

Location is excellent premise very well kept My only objection is there is no cleaning service and towels are not changed. While there you feel as if you are living in your own apartment doesn’t feel like a hotel. Loved my stay and if I return to Madrid again would stay there again

A beautiful grand hotel. Old school in style and design yet clean and well maintained. Bathrooms even come with a shaving kit and toothpaste but no coffee in the room which was a small drawback for us. Situated on Madrid’s Gran Via, you have the best and worst of the location… it’s walking distance to everying including the palace, Plaza Mayor and the Prado. However, it’s also incredibly busy; sidewalks and streets are packed from dawn well into the evening and we heard the sounds of police/ambulance sirens almost every night. The cherry on top (literally on top) is the rooftop bar which made for a perfect spot for a drink after a day touring the sights.

Todo excelente, cuarto muy amplio y cómodo, servicio muy atento.