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One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!

Friendly and helpful staff. Breakfast was nice and a good value. Rooms and bed were comfortable.

Very disappointed! Hotel advertised having a restaurant and cafeteria, neither of which were open! Hotel also advertised having wine and champagne available but were told at reception that only food and drink available was from a vending machine. As there were no bars or restaurants nearby in this industrial port area, we ended up with a packet sandwich from the vending machine! For info, it was a Friday night stay in June.

In the whole our stay was comfortable and the hotel very central. Our daughter and her husband travelled with us and their small dog. The cost for the dog was extremely expensive €55 per day. I’ve never experienced this cost anywhere. Our room Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.

Comfortable and clean stay. Helpful staff and a great central location in Bilbao.