First impressions was nice, then went down hill from there. Booked a double executive room & had a great view. Was unable to join the “inclusive” WIFI & had no coffee pods for the coffee machine. So went to reception & asked about the wifi & was told to turn off & reboot… otherwise didn’t know! Asked for coffee pods & she said she would have them delivered to the room. They never did turned up! I went out with friends & got back to my room & it was cold due to rain outside. Unable to heat the room I had a warm shower & after I noticed dust etc on cabinets/shelves. I also noticed stains & god knows what on the leather/pvc head board so moved the bed away so I could sleep. The noise during the night was noisey, with hearing people shouting as they came back, with slamming doors. Morning came so got up & noticed for a non smoking room, the sofa had cigarette burns in it. I went to breakfast that was charged at £24.00 but was disappointed as there was nothing hot left l, so I waited, apart from some beans, tomatoes & black pudding! I waited & then gave up grabbed a bowl of muesli with yoghurt & a coffee… I went to reception after to check out & spoke with them about my complaints. They said for me to email the head office with my complaint & booking reference number. The only plus was they paid for my parking overnight. Looks so nice but clearly dated in some ways/places. Unfortunately won’t be returning but a lovely city & fun.