4/10 Poor
Andrew
Nov 22, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would NEVER stay again
It's fair to say I'll never stay here again! Room was tired, shabby, stains and marks everywhere. I had to swap rooms as the first room the bed was dipping in the middle. The second room wasn't any better but I couldn't be bothered to complain again. I paid extra for a Superior Dockside view room, I'd hate to see a standard room. The second room I had the window was so dirty you could barely see out of it. The bathroom was very tired and dated. The whole room felty very small. Couldn't get the radiator to work and no instructions in how to use it. Rooms or windows not very soundproof and could hear everything from outside and corridor. Carpet was filthy and stains everywhere, bits of hair everywhere. Every room needs a major overhaul and refurbishment. I remembered after leaving that I'd stayed in a Campanile hotel in Swindon last year and that was of the same standard so lesson learnt about booking them in future AVOID!!
Few positives were staff were very friendly and helpful and let me check in early and dealt as best they could with my complaint. Parking outside the hotel was convenient and reasonable.
Other than that I've not got anything good to say about the hotel. If you are considering booking here pay that bit extra and go elsewhere, I wish I had, it put a real dampener on my few days away. Normally I look forward to coming back to the room and chilling out but was dreading coming back to this room and hotel.
Andrew
Stayed 2 nights in Nov 2024