This smoke-free hotel features a 24-hour front desk, a front-desk safe, and free WiFi in public areas.
Dockside Aparthotel, Bw Signature Collection offers 48 accommodations with hair dryers. Digital television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided daily.
Dockside Aparthotel, Bw Signature Collection features a front-desk safe and an elevator. Wireless Internet access is complimentary. A total renovation of this property was completed in August 2024.
Dockside Aparthotel, Bw Signature Collection is a smoke-free property.
To-go breakfasts are available for a surcharge and are served each morning between 5:00 AM and 10:00 AM.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi
Parking and transportation
Free 24-hour offsite parking
Wheelchair-accessible parking available
Food and drink
Daily on-the-go breakfast available 5:00 AM to 10:00 AM for a fee: GBP 7.95 for adults and GBP 7.95 for children
Family friendly
Dining table
Conveniences
24-hour front desk
Safe at front desk
Guest services
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 67 out of 129 reviews
10 - Excellent
67
Rating 8 - Good. 32 out of 129 reviews
8 - Good
32
Rating 6 - Okay. 18 out of 129 reviews
6 - Okay
18
Rating 4 - Poor. 11 out of 129 reviews
4 - Poor
11
Rating 2 - Terrible. 1 out of 129 reviews
2 - Terrible
1
8.6/10
Cleanliness
8.6/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
Reviews
10/10 Excellent
Natalie
Nov 3, 2025
Natalie
Stayed 1 night in Nov 2025
6/10 Okay
Scott
Traveled with family
Nov 1, 2025
Liked: Staff & service
Apartment was nice and reasonably clean.
Unfortunately the room doesn’t have enough basic equipment.
1 bowl for 4 people
1 pan
2 spoons
3 plates
Etc etc
Staff are amazing. Another amazing stay. Appartement was gorgeous i would say even better than the last. The new reception and cafe area is fabulous and makes such a difference.
Cant wait to come back again
Lovely apartments. Wonderfully clean. Nice bathrooms. We didn’t have breakfast so can’t comment on that. The location was perfect for what we wanted and the staff were lovely. Have already re-booked for next year! We didn’t have enough cutlery for the number of guests. I didn’t raise this as I actually had some with me so wasn’t an issue but that was the only niggle.
Lovely warm welcome from the manager and staff. Fab location, great price. The apartment was very spacious and had everything we needed, great views over the docks. Would stay again.
Stacey
Stayed 1 night in Oct 2025
4/10 Poor
Melanie
Traveled with family
Oct 13, 2025
Disliked: Cleanliness, staff & service
When we arrived our room was ready
They took our bags to a holding place that can only be described as a dumping ground for all stuff from the hotel
We then tried to check in at 3pm which is what its states on the website our room wasnt ready bare in mind they had most of the day we had travelled for a dance comp and my girls needed to be ready by 5 we waiting over an hour for the room
To then go up to the room the floors were wet there was large clumps of hair in the bathroom and no sofa bed made up as we requested
No instructions on how to use the cooker and no oven as expected
I like to add that as we were waiting on our room the manager and 3 other staff members were having a loud conversation around the manager not happy with members of staff and changing there days and a member of staff could come in early when requested and the manager were very rude loud and was used words not appropriate for childrens ears it was very unprofessional
The room its self could have been a lovely stay for us but with the issues we had i dont think i stay again
For the money we paid it was worth £350 and the £50 deposit that i still havent had back yet overall disappointed
Lilly on reception was friendly, helpful and excellent in her role. She checked us in early, the electric tripped in our bedroom and she came up right away and fixed.
Thank you Lily.
The only complaint about the outside are was it appeared to be in the process of being renovated
Great location, view of the dock and friendly staff.
The apartment itself was a good size and in good condition. The apartment was advertised as a 6 person apartment however the kitchen was not equipped for 6 people. There was no lock or latch for the bathroom which was awkward as 5 people were staying in the apartment. A few things were broken which i wouldn't expect.
Apartments are refurbish, and very basic. We had a problem with noisy plumbing keeping us awake. Great view and staff were very friendly.
Richard
Stayed 4 nights in Jul 2025
6/10 Okay
Jojo
Traveled with family
Jul 26, 2025
Liked: Cleanliness
Disliked: Staff & service
Expectations not met
En-suite shower and bath has no hand soap, no shampoo and body wash soap, and no towel rail.
The wash sink tap in the walk-in was not fixed in place firmly. There was a hand soap and shower gel but a quarter left in the bottle - requested to refill but was not never done.