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Heywood House Hotel, BW Signature Collection

4.0 star property

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Photo gallery for Heywood House Hotel, BW Signature Collection

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Reception
Standard Room, 1 Double Bed, Non Smoking, Balcony | Room amenity
Superior Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No 11 Fenwick Street, Liverpool, England, L2 7LS
  • Liverpool ONE
    ‪2 min walk‬
  • Liverpool Pier Head Ferry Terminal
    ‪6 min walk‬
  • Royal Albert Dock
    ‪8 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Superior Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Superior Room, 2 Twin Beds, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Superior Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About this property

Heywood House Hotel, BW Signature Collection

4-star hotel in Liverpool City Centre
This smoke-free hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front-desk safe. Housekeeping is available on request.
Heywood House Hotel, BW Signature Collection offers 35 air-conditioned accommodations with iPod docking stations and safes. Beds feature Egyptian cotton sheets. Digital television is provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Heywood House Hotel, BW Signature Collection features tour/ticket assistance, concierge services, and a front-desk safe. Public areas are equipped with complimentary wireless Internet access.

Heywood House Hotel, BW Signature Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 18.40 per day); discounts available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 5 for adults and GBP 5 for children

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1799
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 5.00 for adults and GBP 5.00 for children
  • Nearby parking fee: GBP 18.40 per day (984 ft away)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Housekeeping is included for stays of 3 nights or more.

Property is also known as

Heywood House
Heywood House Hotel Liverpool
Heywood House Liverpool
Heywood House Hotel BW Signature Collection
Heywood House Hotel, BW Signature Collection Hotel
Heywood House Hotel, BW Signature Collection Liverpool
Heywood House Hotel BW Signature Collection by Best Western
Heywood House Hotel, BW Signature Collection Hotel Liverpool

Heywood House Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1003 reviews
Rating 8 - Good. 351 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Comfortable quiet and relaxing stay Great location and great service at front desk
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcio F O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Heywood House is a great place to stay in Liverpool. The staff was friendly, The room was comfortable and clean, and I plan to visit it again.
Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is like the Tardis- looks tiny from the inside but is actually substantial. Room had lots of amenities- hairdryer, iron, safe, tea/coffee. But if you like an early night this is the wrong part of town as even though it was a Sunday there was music blaring til 2300 and then a huge amount of noise at 7am when the refuse collectors took the bottles from the bins! Not the hotel's fault, obviously, but be warned. Staff very friendly, location is a short walk from everywhere you might need to be in the city centre. I was pleasantly surprised by its quality.
Stayed 1 night in Nov 2024

10/10 Excellent

owen malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good front desk staff extremely helpful
Stayed 4 nights in Oct 2024

10/10 Excellent

ALEXANDER

Stayed 1 night in Oct 2024

6/10 Okay

Tina

Traveled with partner
Liked: Cleanliness
The room was okay for 1 night. The bed was comfy, pillows not great. It was clean and the bathroom has been fairly recently updated but the workmanship is very poor. We had a broken floor tile which is potentially dangerous and we did inform the reception about it, and he was aware. But something should be done about it, even if taped over. Being asked for ID when you arrive is so outdated and £1 on an actual card deposit in case we trash our room, I found unreal. I've stayed at some high class hotels over the years and never been asked for any of this. I'd travelled 1 1/2 hours to get to Liverpool and he expected me to travel a 3hr round trip to go home and get a physical card, otherwise I couldn't stay in the room. I'm 53 years young and a business owner, so I don't see myself as someone who stays in a hotel just to trash the room. He was no help what so ever and if it hadn't have been for some helpful ladies staying there and paying the £50 deposit, we'd have had no where to stay. The other issue we have is the noise opposite our room. We were in room 107 and a nightclub was the other side ot the road, which didn't stop playing extremely loud music until 2am. This was very annoying. So, I have to say I won't be staying in this hotel again.
Stayed 1 night in Oct 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good enough for what we paid
People on reception were nice and friendly, rooms were clean and a great size. Our room was so hot though and window wouldn’t open. Friends room was ok. Our room had a weird plumbing issue where you could hear the toilet or shower water running down the pipes from above. Was a bit off putting if you think about what might be flushing past you :-(
Stayed 1 night in Oct 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Not our first stay . Nice clean room with lovely facilities and bathroom. Unfortunately the room was street facing with a lot of music noise until the early hours from the adjoining bar .
Stayed 1 night in Oct 2024

6/10 Okay

georgina

It’s not an easy one to find, no visible sign- there is one but it’s not obvious, and sat nav didn’t lead to it. Maybe mention another business across the road or something? As a landmark?
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, albeit with a strange internal layout and not the easiest to navigate inside. The location is nicely located in the city centre, with fairly close proximity to everything you mostly need.
Stayed 2 nights in Jun 2024

10/10 Excellent

timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool, large boutique room. Out door patio. Very comfortable and quiet, especially being located near dining and pubs.
Stayed 2 nights in Oct 2024

4/10 Poor

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Woken at 5am both days
Hotel was very clean, staff friendly. The mattresses were extremely firm, so much so I had back pain two days running. Major downfall was the noise. Monday and Tuesday evening so I thought it would be quiet however the refuse men were around at 5am one day followed by the street cleaning vehicles. Next day were the bottle banks being emptied at 5am, again followed by street cleaning vehicles. Lovely the streets were clean but on a short break I don’t want to be woken at that time in the morning. For this reason I would not return to this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay when in Liverpool.
Stayed 4 nights in Sep 2024

4/10 Poor

Gary

Disliked: Staff & service, amenities, property conditions & facilities
The room I got given was terrible because the pub next door plays music so loud you can even sit down to relax as the bass is so loud the room vibrates. Secondly there is no overhanging bedroom light, only small lamps in the room which is really inconvenient as I couldn't see properly when I was getting ready to go out which I think it’s an absolute joke how there isn't a main light in the room, like what kind of hotel is this?? Supposed to be a 4 star one I hardly think so. Thirdly as I was checking out and I had to catch my train when I got to reception there a sign saying back in 5 minutes, I’m sorry but I have a train to catch I don’t have time to be waiting for staff members to comeback to reception so I can speak to them to check out. Overall I would never stay here again. This is probably one of the worst hotels in Liverpool that’s I’ve stayed in.
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart, convenient and comfortable hotel.
Stayed 1 night in Oct 2024

8/10 Good

Philippa

Liked: Cleanliness, room comfort
City break
Reception staff were great. Room had very comfortable bed but some lights did not work in the room. I did report to reception but fault was not rectified during 3 nightstay unfortunately. Well situated for citybreak.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. So close to the water and tours.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant, comfortable one night stay. Hotel well placed for all Liverpool has to offer.
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly in the room was lovely. Great location!
Stayed 2 nights in Sep 2024