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Hilton Liverpool City Centre

4.0 star property

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Photo gallery for Hilton Liverpool City Centre

Lobby sitting area
Bar (on property)
View from property
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
3 Thomas Steers Way, Liverpool, England, L1 8LW
  • Liverpool ONE
    ‪1 min walk‬
  • Royal Albert Dock
    ‪3 min walk‬
  • M&S Bank Arena
    ‪9 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪32 min drive‬

Room options

View all photos for Executive Room (King)

In-room safe, desk, laptop workspace, blackout drapes

Executive Room (King)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Twin Room (Guest)

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for King Deluxe Room

View from room

King Deluxe Room

  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Park View

Executive Room, 1 King Bed, Park View | Living area | LCD TV

Executive Room, 1 King Bed, Park View

  • Park view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room (King Guest)

In-room safe, desk, laptop workspace, blackout drapes

Room (King Guest)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Corner (King)

Suite, Corner (King) | Living area | LCD TV

Suite, Corner (King)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, laptop workspace, blackout drapes

Presidential Suite

  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Connecting Rooms

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Connecting Rooms

  • 291 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed (King With Dock View)

Executive Room, 1 King Bed (King With Dock View) | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed (King With Dock View)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Liverpool City Centre

4-star Liverpool hotel steps from Liverpool ONE
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and valet parking.
Hilton Liverpool City Centre offers 215 air-conditioned accommodations with laptop-compatible safes and safes. LCD televisions are featured in guestrooms. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 10 meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and concierge services. Onsite parking is available (surcharge).

Hilton Liverpool City Centre is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
The Exchange - This restaurant serves breakfast, lunch, and dinner.
Pima Bar - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per day)
  • Valet parking on site (GBP 45 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 9:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Pima Bar
  • The Exchange

Things to do

  • Gym

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night, plus a deposit of GBP 100 per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 25 per day
  • Valet parking fee: GBP 45 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property has a strict no-smoking policy. Violators will be subject to penalties (GBR 150).

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Liverpool
Hilton Liverpool
Liverpool Hilton
Hilton Liverpool Hotel Liverpool
Hilton Liverpool City Centre Hotel
Hilton Liverpool City Centre
Hilton Liverpool City Centre Hotel
Hilton Liverpool City Centre Liverpool
Hilton Liverpool City Centre Hotel Liverpool

Hilton Liverpool City Centre Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1010 reviews
Rating 8 - Good. 272 out of 1010 reviews
Rating 6 - Okay. 108 out of 1010 reviews
Rating 4 - Poor. 62 out of 1010 reviews
Rating 2 - Terrible. 36 out of 1010 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Hilton on the docks
Very long check in time. Even after being asked what time I would arrive. Room tidy and clean. No modern features like USB ports in room. Executive room and lounge. Sad People allowed to walk out of lounge with bags full of free snacks/drinks. Location great. 2nd visit here. Some obvious letdowns.
Card reader in lift
Stayed 1 night in Dec 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Speedy check in, nice upgrade and very pleasant reception staff, especially raymond
Stayed 1 night in Jan 2025

10/10 Excellent

laurence

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great option for Liverpool city centre.
Lovely hotel in a great location. Jamie and his colleague at reception were excellent, both friendly and professional, as were the bar staff.
Stayed 1 night in Jan 2025

8/10 Good

Mr L

Stayed 1 night in Dec 2024

2/10 Terrible

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a mess
Got to check in and Hilton had not received our reservation. Very embarrassing with a large queue waiting. Took over an hour to sort out. Hilton staff were amazing. Getting help from Hotels.com is almost impossible.
Stayed 2 nights in Jan 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t believe all the bad reviews
Room 501 Booked this hotel as a surprise for my husband for his birthday. We have previously stayed here & had no previous concerns however the recent reviews had me dubious of what to expect. From check-in to check-out we couldn't say a bad word. Upon check-in we had been upgraded with breakfast and executive lounge added at no extra fee. I did not manage to get the guys name who checked us in & out but your customer service is outstanding. When entering our room we were surprised with a card & drink vouchers for my husbands birthday. The room was clean & tidy however some areas could do with being refreshed nevertheless clean. Executive lounge isn't nothing to rave about, but clean tidy and good selection of cold drinks and coffee/tea station lovely & warm. The breakfast was nice hot & fresh good selection including GF! All in all good day would definitely return - thankyou!
Stayed 1 night in Jan 2025

8/10 Good

Alane Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice views.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Got an upgrade when arrived. Staff welcoming (Raymond) Rooms lovely and clean. Breakfast amazing, lots to choose from. Thank you!
Stayed 1 night in Dec 2024

4/10 Poor

JAMES

Stayed 1 night in Dec 2024

10/10 Excellent

Bespoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy room
Comfiest bed ever
Stayed 1 night in Dec 2024

2/10 Terrible

Adrian

Traveled with family
They canceled my reservation without notice
I arrived at the hotel and they told me that my reservation had been canceled by shipping!
Stayed 1 night in Dec 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. easy to walk to the docks and the shops. Loads of dinner choices. Would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff and service a high standard looking forward to returning in 2025
Stayed 1 night in Dec 2024

6/10 Okay

SCOTT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Refurbishment needed
Executive room was tired had multiple marks in the walls, the lamp shade was filthy, in need of an upgrade and not worth the money. This is meant to be the premier hotel in liverpool ? Was mived rooms second rokm was better but still tired. Lounge was nice all be it small amd on the ground floor in comparison to manchester deansgate though notnin the same league.
Stayed 1 night in Dec 2024

10/10 Excellent

ewan

Stayed 2 nights in Dec 2024

6/10 Okay

PAUL

Liked: Staff & service
Disliked: Property conditions & facilities
Second time at this hotel felt the room was in need of an uplift. Location in Liverpool excellent but might try elsewhere next time??
Stayed 3 nights in Dec 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, stunning Liverpool.
Liverpool fantastic, hotel in an excellent location.
Stayed 3 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but need to know about the car park
Was disappointed that I didn't get a discount for the car park. Apparently you have to let the hotel know in advance for the discount, so I had to pay full price (£36) fro just over 24 hours.
Stayed 1 night in Nov 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You’ll not regret your stay here.
Best hotel we’ve stayed in a long time. Clean, friendly, nice and amazing location
Stayed 2 nights in Nov 2024

10/10 Excellent

PAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back….
Great hotel and great service. Breakfast staff were excellent. One guy in reception needs to work on his smile ☹️
Stayed 2 nights in Nov 2024

6/10 Okay

Andy

Liked: Cleanliness, staff & service, room comfort
Old before its time
The hotel check-in process was great. However, the rooms are dated, the showerhead was inadequate, and the air conditioning was not functioning properly.
Stayed 1 night in Nov 2024

6/10 Okay

Andrew

Liked: Property conditions & facilities
The heating in the room did not work . It only supplied cold air . The staff tried several times to adjust it with no success .
Stayed 2 nights in Nov 2024

4/10 Poor

Giovanni

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very substandard Hilton, dirty room, poor customer service and old facilities. Avoid and book another hotel nearby.
Stayed 3 nights in Nov 2024