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Leonardo Hotel Liverpool

4.0 star property

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Photo gallery for Leonardo Hotel Liverpool

Lobby
Exterior
In-room safe, desk, iron/ironing board, free rollaway beds
Bar (on property)
Suite | In-room safe, desk, iron/ironing board, free rollaway beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Laundry

Explore the area

Map
No. 31 Keel Wharf, Liverpool, England, L3 4FN
  • Royal Albert Dock
    ‪2 min walk‬
  • The Beatles Story Museum
    ‪3 min walk‬
  • Liverpool ONE
    ‪8 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪18 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

In-room safe, desk, iron/ironing board, free rollaway beds

Executive Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Double Bed with Sofa bed

In-room safe, desk, iron/ironing board, free rollaway beds

Family Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(6 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite | In-room safe, desk, iron/ironing board, free rollaway beds

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Multiple Beds

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Double Room

8.6 out of 10
Excellent
(37 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board, free rollaway beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

In-room safe, desk, iron/ironing board, free rollaway beds

Standard Triple Room

8.4 out of 10
Very good
(52 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, free rollaway beds

Superior Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Maldron Hotel Liverpool City

  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
4.6 out of 5, Wonderful, (455)
$175 nightly
The price was $194
The price is $175 total
includes taxes & fees
Maldron Hotel Liverpool City

About this property

Leonardo Hotel Liverpool

4-star hotel in The Docks
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Leonardo Hotel Liverpool offers 310 air-conditioned accommodations with safes and coffee/tea makers. 28-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Liverpool hotel provides complimentary wired and wireless Internet access.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This eco-certified hotel also offers a vending machine, concierge services, and laundry facilities.

Leonardo Hotel Liverpool is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 11 AM.
Bar and Grill - Onsite restaurant.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bar and Grill

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 28-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 16 per person
  • Nearby parking fee: GBP 12 per day (984 ft away)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Inn Liverpool
Jurys Inn Liverpool
Jurys Liverpool
Liverpool Inn
Liverpool Jurys Inn
Jurys Hotel Liverpool

Leonardo Hotel Liverpool Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 553 out of 1081 reviews
Rating 8 - Good. 311 out of 1081 reviews
Rating 6 - Okay. 131 out of 1081 reviews
Rating 4 - Poor. 48 out of 1081 reviews
Rating 2 - Terrible. 38 out of 1081 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Dec 2024

2/10 Terrible

Nilgun

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Shockingly disrespectful front desk staff

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.
Stayed 3 nights in Mar 2025

2/10 Terrible

Nilgun

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Awful front desk experience

We recently stayed at Hotel Leonardo in Liverpool for a conference, booking three rooms for four nights. Unfortunately, my experience was marred by the awful behavior of Demi at the front desk. She was rude, confrontational, and, when I tried to explain the catalogue of errors we'd encountered during the first 12 hrs of checking in, she told me to "stop talking!" This level of disrespect is completely unacceptable for any type of role where you are customer facing. While I do want to acknowledge that the manager could not apologise enough and assured me that they would address the situation with Demi, I was dismayed to encounter her again at check-out. In my opinion, Demi is not suited for a front desk role, and she needs significant improvement and training in basics of customer service. Not once did she acknowledge the errors they had made or apologise that we were being made to move rooms again (for some of us it was the third room in 12 hrs). Although the rest of the staff were polite and professional, Demi's behavior completely overshadowed our experience, and I cannot recommend this hotel based on the way we were treated. It left such a bitter taste that I would certainly wish no one else is subjected to that level of disrespect.
Stayed 1 night in Mar 2025

4/10 Poor

Micaela

Business traveler
Disliked: Staff & service, room comfort

Poor night with high cost

Hotel was over priced. Room was basic and clean. Bedding was clean and crisp. Pillows were uncomfortable. The Aircon did not work so the room was hot. Bathroom was clean. Overall it was significantly over priced and I would not recommend it or stay there again
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Stayed 2 nights in Feb 2025

8/10 Good

Janice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was ok for work stay

Hotel ok, basic clean but nothing special. Food expensive, greasy fish and chips. Staff lovely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Leonardo

Nice hotel with a lovely view. Location on the docks was fun. Breakfast was great.
Stayed 3 nights in Feb 2025

10/10 Excellent

sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff and comfy bed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dean

Stayed 1 night in Mar 2025

10/10 Excellent

Madeleine

Great value. Second time we've stayed
Stayed 2 nights in Feb 2025

2/10 Terrible

Ross

Stayed 1 night in Feb 2025

8/10 Good

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Zena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to everything, cost, size of room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel enjoyed our stay
Stayed 2 nights in Feb 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

victoria

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Family stay - Not the best

The lobby area etc was clean and tidy however I was disappointed with the room there was a sounds of running water all night in the bathroom, the air conditioning/heating not working and the shower was more of a trickle of water. When I complained the receptionist said sorry! Only having booked 3 rooms I felt this was an appalling response!
Stayed 1 night in Feb 2025

10/10 Excellent

Amy-Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Stayed 3 nights in Feb 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ready on time. Beautiful room. Fantastic views over the docks. Very helpful staff. Didn’t eat in restaurant but looked good.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The stay was good. The bathroom was a bit dark and grim, but the beds were comfortable. Overall, it was fine.
Stayed 2 nights in Feb 2025

6/10 Okay

Sean

Stayed 2 nights in Feb 2025