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Mercure Haydock Hotel

3.5 star property

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Photo gallery for Mercure Haydock Hotel

Exterior
Fitness facility
Bar (on property)
Garden
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Pool
  • Bar
  • Gym

Explore the area

Map
Penny Lane, Haydock, St Helens, England, WA11 9SG
  • Haydock Park Racecourse
    ‪11 min walk‬
  • Gulliver's World - Warrington
    ‪12 min drive‬
  • Knowsley Safari Park
    ‪21 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Privilege, Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Junior Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Haydock M6 Jct23 by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1003)
The price is $97
per night
$116 total
includes taxes & fees
Mar 31 - Apr 1
Holiday Inn Haydock M6 Jct23 by IHG

About this property

Mercure Haydock Hotel

Hotel in Haydock
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Haydock Hotel offers 137 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

In addition to an indoor pool, Mercure Haydock Hotel provides a health club, a hot tub, and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a vending machine, a garden, and concierge services. Parking is available onsite for a surcharge.

Mercure Haydock Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Beechers Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.50 for adults and GBP 8.25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beechers Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 16.50 for adults and GBP 8.25 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 10 per person and includes use of: swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The listed Facilities Fee is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thistle Haydock Hotel St Helens
Thistle Haydock St Helens
Mercure Haydock Hotel St Helens
Mercure Haydock Hotel Newly Refurbished St Helens
Mercure Haydock St Helens
Mercure Haydock
Mercure Haydock Newly Refurbished St Helens
Mercure Haydock Hotel Hotel
Mercure Haydock Hotel St Helens
Mercure Haydock Hotel Hotel St Helens

Mercure Haydock Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 826 reviews
Rating 8 - Good. 232 out of 826 reviews
Rating 6 - Okay. 124 out of 826 reviews
Rating 4 - Poor. 64 out of 826 reviews
Rating 2 - Terrible. 78 out of 826 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Emily

Stayed 1 night in Nov 2024

4/10 Poor

Iwan

Stayed 2 nights in Nov 2024

2/10 Terrible

Iwan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay
I am very disappointed with my recent stay at this hotel. Firstly, I was charged £10 to use the swimming pool, despite already paying £130 per night for the room. This charge feels excessive and was not clearly disclosed on the Hotels.com website. Had I known about this additional fee, I would not have booked the hotel. More concerning, however, was the lack of heat in my room. On the first night, the heating system was broken, and the room was so cold that I had to wear a jumper and socks just to stay warm. I reported this issue to reception and requested a heater for the second night. While a small heater was provided, it didn’t work. I returned to reception, and they gave me a replacement heater. Unfortunately, this heater was also too small to make any real difference, and I spent a second night unable to sleep properly because of the cold. I raised my concerns with reception, but my complaints were not addressed satisfactorily. This experience was far below the standard I expected, and I feel let down by both the facilities and the customer service.
Stayed 1 night in Nov 2024

6/10 Okay

Peter, St Albans

Business traveler
Liked: Staff & service, amenities
This suited me for a work event at Haydock Park, a 2/3 minute drive away. From the outside the hotel looks welcoming, as were the staff at reception. However, it is well overdue a refurb, the rooms were especially cold, with the heater set at its highest still inadequate. It did snow lightly during the evening but I would expect a warmer room. The evening bar meal (chicken burger), wasn’t great. It was ordered at 8pm, having just arrived at the hotel after a long drive. It was quite burnt and mostly left. The restaurant area also felt tired, carpets, decor, etc. and the breakfast was only passable. Ideal location for the racecourse, but little else would entice me back.
Stayed 1 night in Nov 2024

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Trevor

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kel

Stayed 1 night in Oct 2024

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Owen

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disappointed in having to pay for the leisure facilities at £10 per day each person. If we knew this pre booking, we would of booked elsewhere as this was already more expensive then the average hotel around the area, when asked about this the staff said it’s in the small print which seemed very deceitful. Room was clean and the bed was huge and comfortable however painted terribly and the TV remote didn’t work. Looking at other reviews I don’t think we’re the only ones who feel this way.
Stayed 1 night in Nov 2024

6/10 Okay

Belinda

Business traveler
Liked: Cleanliness, staff & service, amenities
Plenty of free parking, staff all very friendly and helpful. The rooms are a good size clean and very quiet. The cooked breakfast looked awful all dried out and very few veggie options. The security was non existant the doors to the outside around the hotel were left wide open and not locked also making parts of the hotel freezing.
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Unhappy
Long check in, hotel room had no heating was freezing cold, had to go to reception twice for a remote for tv and to ask for a heater, party going on in room facing and corridor stunk of smoke. Bangin on door hardly slept Terrible stay
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely over night stay, food was lovely. Friendly helpful staff. I would recommend this to anyone and would happily stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Austin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Nice hotel, friendly staff, clean and tidy.
Stayed 1 night in Oct 2024

10/10 Excellent

piers

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

david

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Now charging for swim
Highlighting this as I missed it at the time of booking. they’ve started to charge to use the pool at £10 per head per dip. It’s too expensive for the quality of the facilities. Other hotels in the area have better pools and don’t charge. Means I won’t be booking here again as this was always the appeal of the place.
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Laura

Traveled with family
Liked: Cleanliness
We arrived at the hotel at 10.30pm with 2 children after a long car journey, and the first impression was no good as music was blasting from the hotel. We were then told that the room had been double booked and despite the fact we had prepaid there wasn’t a room available for a family. The original suggestion was that the children could sleep on the floor, which was later not on option and we were told we would need to find another hotel. After some discussion a room was found, I was originally thankful but quickly regretted this upon realising there room was very close to the wedding marquee and the music went on until 12pm. The children were unable to get to sleep. We were hoping for a relaxing stay, but this wasn’t the case. The pool was an additional £10 for 1 adult and 2 children. Breakfast was mediocre. The noise and room situation seems to be a regular occurrence but sadly the hotel does not seem to care enough to put this right. We’ve actually stayed here many times before but it’s gone down hill and we would stay elsewhere in future.
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2024

10/10 Excellent

Glenn

Stayed 1 night in Jun 2024

6/10 Okay

Sabrina

Traveled with family
Disliked: Property conditions & facilities
Swimming pool usage charge!!
Stay was good, we usually use this hotel as the kids love the swimming pool. - rooms need updating especially in the bathrooms - rooms need a deep clean still left over remanence from guests before. - The biggest blow was the £10per adult charge and £4.50 charge for children to enter the swimming pool- no previous information to tell you this or anywhere on the booking platform. if you your family visited 3x during the duration of your stay it was nearly cheaper to get a membership!!!!! - on another note we got charged £12 each (normal amount for ex guests even when staying at the hotel)- should have been refunded the difference) in future after staying here for many of years i think we would be better off at the Holiday inn where the swimming is free and the rooms are cleaner and modern.
Stayed 1 night in Oct 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024