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Mercure St Helens

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure St Helens

Exterior
Reception hall
Exterior
Exterior
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
Linkway West, St Helens, England, WA10 1NG
  • Citadel Arts Centre
    8 min walk
  • The Running Horses
    6 min walk
  • St Helens Central Station
    14 min walk
  • Liverpool (LPL-John Lennon)
    31 min drive

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Privilege, Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mercure Haydock Hotel

Pool
Hot Tub
Pet friendly
Free WiFi
3.9 out of 5, Good, (795)
The price is $73
per night
$92 total
includes taxes & fees
Jan 2 - Jan 3
Mercure Haydock Hotel

About this property

Mercure St Helens

4-star St Helens hotel with restaurant
This hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Mercure St Helens offers 84 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St Helens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Pyramid Leisure Centre. The spa is equipped with a sauna and a spa tub. The spa is open daily.
In addition to a full-service spa, Mercure St Helens features an indoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a steam room, spa services, and coffee/tea in a common area. Onsite self parking is complimentary.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
92 Restaurant - Onsite restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 92 Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 12.50 per person
  • Early check-in fee: GBP 30 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens

Mercure St Helens Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 187 out of 400 reviews" "
Rating 8 - Good. 106 out of 400 reviews" "
Rating 6 - Okay. 64 out of 400 reviews" "
Rating 4 - Poor. 23 out of 400 reviews" "
Rating 2 - Terrible. 20 out of 400 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anita

Liked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Zambon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel
Frequent traveller in hotels every week and the hotel is convenient. The staff cannot do enough and are very helpful. The pool and sauna are a great boost at the end of the day.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

David

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 2 nights in Aug 2024

10/10 Excellent

P

Stayed 1 night in Aug 2024

6/10 Okay

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Whilst I understand different hotels have different levels of accommodation and services depending on price but staff be courteous should be a given but at this hotel it was just short of terrible. So obvious the staff didn’t want to be there and guests were an inconvenience.
Stayed 1 night in Jul 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Couldn't fault it. Everything was spot on. Will definitely be staying again.
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Timir

Stayed 1 night in Jul 2024

6/10 Okay

Kenneth

Traveled with family
Liked: Staff & service, property conditions & facilities
Too hot at night , needs light blankets, not heavy bedding
Stayed 10 nights in Jul 2024

8/10 Good

Nicole-Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft bed
Stayed 1 night in Jul 2024

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taylor weekend break
Great location to leave Liverpool from back to the midlands the next day. Hard work getting back into Liverpool city centre because of copious amount t of traffic lights. Would stay there again that said!
Stayed 1 night in Jun 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Just let me open the window!
Air conditioning wasn’t working for the first 3 nights and it was baking at night! The windows will not open either which exaggerates the situations and gives the room a stall smell! The air con issue was resolved by the last night however.
Stayed 4 nights in Jun 2024

4/10 Poor

William (Billy)

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Mirza

Stayed 1 night in May 2024

10/10 Excellent

Mark

Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Fiona

Traveled with family
Weekend visit
Had called the hotel last week to arrange an early check in for one of our 2 rooms as we were attending a wedding. Was told it would be £20 additional charge. Arrived at 12, gave our names and said we were checking in only to be told quite clearly that check in was 3pm. I explained we had booked an early check in and was told no record of it instead of perhaps saying ‘let me look into that for you’. Eventually got a room but was certainly left feeling that the customer service could be improved to ensure customers are left feeling welcomed rather than not.
Stayed 1 night in May 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night away
Nice hotel , 2 mins from town centre, 10 min walk to rugby ground. Staff very helpful and checked to see if our room was ready so we could check in early. Room was decent, comfy bed, tea coffee in the room. Car park free just had to input car details on tablet. There is a £50 surcharge at checkin for any breakages but that was regunded about 3 hours after check out. I would stay again
Stayed 1 night in May 2024

6/10 Okay

John Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation but poor breakfast.
Good location for the centre of the town and parking on site. Not a picturesque site but the hotel is of a good standard. The breakfast was not good the self service offering was not hot and had been in the warming containers for some time. Drop a star for a poor breakfast but I would stay again.
Stayed 1 night in May 2024

8/10 Good

Shaun

Stayed 2 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024