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Novotel Liverpool Centre

4.0 star property

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Photo gallery for Novotel Liverpool Centre

Exterior
Exterior
Exterior
Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
40 Hanover Street, Liverpool, England, L1 4LN
  • Liverpool ONE
    ‪1 min walk‬
  • Royal Albert Dock
    ‪8 min walk‬
  • Liverpool Pier Head Ferry Terminal
    ‪14 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Executive Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Novotel Liverpool Centre

4-star hotel in Liverpool City Centre
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a steam room, and 24-hour room service. Housekeeping is available on request.
Novotel Liverpool Centre offers 209 accommodations with minibars and safes. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a steam room and a fitness center.
Novotel Liverpool Centre features a steam room and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, 8 meeting rooms, and coworking spaces. This eco-certified hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities.

Novotel Liverpool Centre is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Ropewalks Bar and Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Greek, Hungarian, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (GBP 10.50 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking for GBP 24 per day; reservations required; discounts available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ropewalks Bar and Kitchen

Things to do

  • Billiards/pool table
  • Gym
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night, plus a deposit of GBP 10.00 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 75 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 18 per person
  • Fee for in-room wired internet: GBP 10.50 per 24-hour period (rates may vary)
  • Nearby parking fee: GBP 24 per day (328 ft away)
  • Pet deposit: GBP 10.00 per night
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Hotel Liverpool Centre
Novotel Liverpool Centre
Novotel Liverpool Centre Hotel
Novotel Liverpool Hotel
Novotel Liverpool Centre Hotel
Novotel Liverpool Centre Liverpool
Novotel Liverpool Centre Hotel Liverpool

Novotel Liverpool Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1004 reviews
Rating 8 - Good. 326 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool family stay
Fab stay in Liverpool with great Poland sauna early check in and Kate check out 12pm
Stayed 1 night in Dec 2024

8/10 Good

Sharon

Stayed 1 night in Dec 2024

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, room comfort
Poor customer service
Anniversary 2 night stay with my wife ruined by poor customer service at reception . Original room changed after complaining of a bad smell (sick aroma)in the room on check in.After raising our dissatisfaction with the hotel reception team leader/manager he moved our room.Our next room was on the 9th floor opposite the roof of a building under major construction. This meant being woken at 7.00 am with builders starting work with noisy machinery.Curtains could not be opened as builders work at our window height only about 20 m away. I made reception know about these major issues in the morning after our first night .The lady on reception remarked if I was not happy to speak to the manager again, but as he was the person who put us in this totally unacceptable room I did not see the point in further disruption during my anniversary stay. I am also an AI member that says you get perks as a member of this hotel chain, certainly not in my case !
View from bedroom window
Builders at work at 8.00am using loud machinery
Stayed 2 nights in Dec 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!
Exellent place to stay! Cant fault 1 single thing about the place
Stayed 1 night in Dec 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Excellent stay, room was ready early. Very clean and everything we needed. We ate in the restaurant and that was nice. Breakfast was good. Pool was an added bonus. In a great location near Liverpool One.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Amenities
Great location and a good hotel, Room was clean and had everything needed for a stay of 1 or more nights
Stayed 1 night in Dec 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jayshree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Nov 2024

8/10 Good

Lee

Stayed 1 night in Nov 2024

6/10 Okay

Liza

Liked: Cleanliness
Stayed 2 nights in Nov 2024

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

RE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for seeing the sights
Nice friendly and helpful staff. Clean and good room. Very quiet - unfortunately the restaurant was too quiet although the fish pie on the night we dined in was excellent. Great position and will definitely stay again when I come next year with my husband.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Comfort and Convenience: Novotel Liverpool
During my recent stay at the Novotel, I experienced a wonderfully tranquil environment. The staff were both accommodating and attentive, ensuring a pleasant experience throughout my visit. My room was meticulously clean and comfortable, and I thoroughly enjoyed utilizing the gym facilities. Additionally, the hotel's location proved ideal for shopping and exploring the vibrant city of Liverpool. I look forward to returning on my next visit to the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs better customer service
Great central location. Good pool and breakfast selection. Not pleased about the lack of housekeeping as we were staying for 2 nights. We raised this at reception but NO action was taken. Also, service at reception is extremely slow. We checked in online but it still takes ages when you get there.
Stayed 2 nights in Oct 2024

6/10 Okay

Lakhvir

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, not the greatest hotel
The rooms were very dull. The remotes for the tvs were not working, toilets were in bad shape. Overall not really what was adveristed
Stayed 2 nights in Nov 2024

2/10 Terrible

Zahid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Lianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location with a car park right next door, everything is in walking distance . The room was clean and had plenty of storage space. The pool was nice but would advise booking before you stay as the only time slot available was 5pm when we got there which wasn’t an ideal time with kids.
Stayed 2 nights in Oct 2024

6/10 Okay

Julian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fast check in. Smart looking hotel. Very convenient for all of Liverpool centre. We didn’t use the swimming pool or the restaurant. Our room number was 420. BEWARE. If your room is facing the Q Park carpark, you can look forward to a Home Bargains delivery truck pulling up beneath the hotel from around 0630 every day. Then it’s nothing but crash bang crash. It is so loud and that’s with the window closed too. This was very disappointing and would certainly stop me staying here again
Stayed 2 nights in Oct 2024

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel.
Stayed 2 nights in Oct 2024

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We discovered this hotel 5 years ago and absolutely loved it! We've stayed since then as the location is perfect and the pool is great. This was our third visit and it was very disappointing. Not one bit of maintenance or upkeep has been done since we stayed in 2019 and our bathroom was disgusting. Mouldy and the shower screen leaked. The air con unit was not ones of the digital ones and the first night we nearly boiled alive. The next night we opened the window the tiny fraction we're allowed to and had it on the temperature we were told to by the receptionist and at least got some sleep. Unfortunately our room wasn't serviced despite me telling Reception this at 3.30 and them saying they would tell Housekeeping. When we returned at 10pm, it still hadn't been done and I had to go down to Reception to tell them as no one was answering the phone (there were two of them there in the back room). I was brought clean towels and more tea and milk and when the Receptionist brought them up I told him about the air con unit and showed him the bathroom. He apologised and said he could see about moving us to a different room but it was late and we leaving in the morning so it wasn't worth it. It would have been nice to have been offered something for the issues we had.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Stayed 1 night in Oct 2024