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Best Western Premier Knowsley Suites Hotel & Spa

4.0 star property

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Photo gallery for Best Western Premier Knowsley Suites Hotel & Spa

Enjoy dining in style with comfortable seating and lush greenery.
Welcome to our reception area, featuring a central desk, potted plants, and a clock on the wall.
Relax in this serene hotel room with a high ceiling, skylight, and plush bed.
Guests can check in at the reception desk, surrounded by a stylish seating area and display shelf.
Relax by the pool, surrounded by lush greenery and a mosaic-tiled interior.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Ribblers Lane, Knowsley, Liverpool, England, L34 9HA
  • Aintree Racecourse
    ‪4 min drive‬
  • Anfield Stadium
    ‪10 min drive‬
  • Knowsley Safari Park
    ‪12 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Shower Only)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, iron/ironing board, free WiFi

Executive Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Best Western Premier Knowsley Suites Hotel & Spa

4-star hotel in Knowsley
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Best Western Premier Knowsley Suites Hotel & Spa offers 101 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas and include desks. Televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a sauna.

Guests under 18 years old are not allowed in the hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Best Western Premier Knowsley Suites Hotel & Spa features an indoor pool and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers spa services, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Premier Knowsley Suites Hotel & Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Best Western Premier Knowsley Suites Hotel & Spa has a restaurant on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 10 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 6 floors
  • Built in 2000
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub
The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 for adults and GBP 5.00 for children
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the hot tub

Property is also known as

Suites Hotel Liverpool
Suites Liverpool
Suites Hotel

Best Western Premier Knowsley Suites Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 258 reviews
Rating 8 - Good. 52 out of 258 reviews
Rating 6 - Okay. 43 out of 258 reviews
Rating 4 - Poor. 25 out of 258 reviews
Rating 2 - Terrible. 21 out of 258 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Simon

Traveled with family
Went to attend the grand national along with most of the hotels guest very very short staffed the ones that were in tried so hard but fell well short , management non existent ,restaurant far to small to accommodate its room arrived at 6pm couldn’t book a table the first night so booked for the second night arrive at 8pm to again short staffed to 10 mins before a drinks order or food order taken the 30 mins after that poor waitress had to explain that they had ran out of most of the core components to an already very basic menus , overly inflated prices for this weekend and really didn’t deliver suit a shame best western reputation being put at risk
Stayed 2 nights in Apr 2025

10/10 Excellent

Amanda

Stayed 1 night in Apr 2025

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit disappointed. Been here before and last time really good. This time, staff not as friendly, didnt serve breakfast until 8 and we had to leave before then (so no breakfast) also appeared to be understaffed. One of the busiest Liverpool weekends of the year and were only doing one evening sitting in the restaurant due to understaffing. Not much good to say to be honest considering the amount paid :(
Stayed 1 night in Apr 2025

8/10 Good

Mark

Stayed 4 nights in Mar 2025

6/10 Okay

Timothy

Stayed 1 night in Mar 2025

2/10 Terrible

Monika

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stays I have ever experienced!!!

Had a terrible experience. From the moment I stepped into my room (Room 212), it was clear that cleanliness and hygiene were not a priority. The room was covered in dust, surfaces were sticky, and the heater vents were clogged with dust and debris. The towels had not been changed after the previous guest and still had visible toothpaste marks. To make matters worse, there were crisp crumbs on the sofa, the food menu was stuck together with old food stains, and the bathroom was filthy—shaving hairs near the toilet, a dirty floor with multiple hairs, and a mirror splattered with toothpaste marks. Given the state of the room, I didn’t feel comfortable using the spa facilities, as I had lost all confidence in the hotel's hygiene standards. I was so disgusted that I checked out early and am relieved I didn’t have to stay longer. This was by far one of the worst hotel stays I have ever experienced. I will not be returning and strongly advise others to stay elsewhere.
Stayed 1 night in Mar 2025

4/10 Poor

Louisa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not very clean. The TV was broken d not repaired. The pool had been over chlorinated and so could not be used. Other guests used breakfast as an opportunity to create a packed lunch leaving insufficient food and options for breakfast
Stayed 2 nights in Mar 2025

4/10 Poor

Rachel

Traveled with partner
Disliked: Property conditions & facilities
Very far from city centre , children were allowed in the steam room and saunas , homeless people are put there till the council can find them something
Stayed 1 night in Feb 2025

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

Staff members were extremely helpful booking in was so easy even got an early check in. Margie in the restaurant very accommodating and the young man serving on the bar nothing too much trouble. Very clean my only downside not keen on hotel being on an industrial estate
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away

Lovely clean hotel, pool, sauna, steam room & jacuzzi clean. Staff was very good & friendly. Breakfast was very good
Stayed 2 nights in Feb 2025

2/10 Terrible

Eugenia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Disgusting and Unsafe Sty My family and I recently endured a stay at this establishment that was nothing short of appalling and, frankly, dangerous. From the moment we entered our room, it was clear that basic hygiene and maintenance standards were completely disregarded. The bathroom was the first alarming sight. It was blatantly obvious that it had not been cleaned after the previous guests. We were met with a toilet and bathroom area that were dirty, with the floor and surrounding toilet area clearly stained with urine and what appeared to be dried blood. This was immediately disturbing and unacceptable. The problems didn't end there. During the night, we discovered that the bedroom window was faulty, failing to lock properly and leaving a significant gap between the window and the frame. This resulted in not only a freezing cold room due to the severe draft, but also a sleepless night plagued by constant and intrusive car noise from the nearby motorway. The most alarming discovery, however, came as we were preparing to check out. I cut myself on a small shard of glass while walking through the room. Upon closer inspection, I found the entire floor was littered with glass shards. This explained, in part, the dried blood we had witnessed upon arriving, as it seems highly likely another guest had suffered the same fate. This is utterly unacceptable! To think, my baby had been playing in that same room the night before, completely unaware of the lurking danger.
Stayed 1 night in Oct 2024

2/10 Terrible

Ross

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Grumpy staff

I love scousers because of their warmth and friendliness but the service here - apart from the reception - was abysmal. If breakfast is supposed to be served until 9.30am you shouldn’t be made to feel like a criminal when you greet the staff with a friendly ‘good morning’ to be met with a cold response, looking at their watches and offering no welcome greeting in return. Just appalling when you consider how much working people like us spend in these places.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
The hotel is run down. The pool was open but jacuzzi was not. They are renting rooms though the government to homeless people (I met someone who was outside the front of hotel drinking a beer and smoking and he told me that he was homeless and there were 83 other homeless people living there). Also, the door handles in the room are all broken, including the lock for the bathroom. One of the two windows in the bedroom was broken as well. They serve no food from 9:30am until noon. I would not recommend anyone staying there.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nicola

Disliked: Staff & service, property conditions & facilities

2 star hotel at most. Stay at a PREMIER INN

What a disappointment this hotel was, when I booked I registered my card as due to plans we knew we would need to make use of the 24hrs room service this was unavailable when we arrived even though advertised and there was no phone in the room. Our room was dirty with a stain on the side of the bath and the bedroom roof above the bed. On top of the wardrobe was filthy and had rubbish thrown up there and the bathroom floor was also dirty with earrings from the previous guests. Beside the bed was an old sink that had been boarded over but you could clearly see the waste pipes left under the counter. The swimming pool was a disappointment with the hot tubs and sauna not in use and the changing rooms smelling of urine. When we went for breakfast the next morning it was awful there were no clean plates or cups and the food was almost empty even though we were well within the time frame. I’m very surprised this is a 4 star hotel as every where we looked there was dirt and mess present and that includes the rest of the hotel not just our room. Must not take much to get 4 stars these days! would not use this hotel again.
Stayed 1 night in Feb 2025

10/10 Excellent

Teague

Stayed 1 night in Feb 2025

10/10 Excellent

Adrian

Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 1 night in Jan 2025

6/10 Okay

nicole

Stayed 3 nights in Jan 2025

8/10 Good

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Clive

Stayed 1 night in Dec 2024

10/10 Excellent

Kadijah

Liked: Cleanliness
Disliked: Staff & service
Good!
Stayed 1 night in Jan 2025