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The room was very clean & private and the pool and views were great.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

Nice and quiet, very accommodating staff.

Stay elsewhere. I'm pretty shocked this hotel has such high rating. This place needs a serious updating and a deep clean. The only good thing this hotel offers, is the staff members. The lady at breakfast and Elena at front desk, were exceptional. Some other ones, weren't too helpful. The day of arrival, we went up to the pool restaurant for dinner. They got my wife's order wrong. We mentioned it to the bell boy. He mentioned it to the waitress. She never came to ask us if we wanted to change it or even acknowledge her error. She never approached our table for the rest of the night. The food and option isn't the greatest. Our room had serious ant problem. We mentioned it to front desk a couple of times. They would say they would spray. Never fixed the issue. I was scared to sit my daughters on the toilet since the ants would always crawl on the seat, and would go up the towels. You would see them everywhere. We had to make sure we kept our luggages zipped up and kept them standing. The rooms and furniture are pretty outdated. The rooms look like a cheap motel. In the pool, they are missing mosiac tiles. I cut myself playing around with my daughters. There isn't enough day beds. I found some that were broken. The beach is across a very busy road. It is a public beach. It isn't theres nor do they have any sort of setup for hotel guests. I feel management's mentality is, if it ain't broke, don't fix it. Hope they actually invest some money to update it.

Room was always clean and spacious. Cleaners excellent as well as all staff, (reception and restaurant) all friendly. Food was good at breakfast and quick service. Really enjoyed our stay.

We had a lovely stay at the Dore Hotel. The staff are incredible, property spotless and the rooms are well laid out. We had a swim up pool room which was fantastic. It is an easy bus ride into Chania and the staff were really helpful in organising any excursions.

This boutique hotel is a gem in the mountains. The staff are outstanding and make your stay worth every minute. They are attentive, friendly, helpful, and proactive at all times. The surrounding views are incredible and this is the ultimate quiet escape away from the crowds. Can’t say enough good things about this hotel and I look forward to returning.