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The staff were all lovely. The room was clean every day . Breakfast passable. Room maintenance not good and a smell of drainage every day

An incredible hotel. Very clean and staff were lovely. Great location and amenities

Rooms were very clean , but now need updating to a walk in shower. Breakfast was chaos! The 2 coffee machines constantly broke down during breakfast hours. Coffee was served to your table with milk but if you wanted tea you had to fill your teapot at the coffee machine which took ages , queues forming and then had to ask for cold milk from staff ! Hot items such as eggs and bacon were ordered from the staff and bought to your table but then if you required tomato/ mushrooms or sausage you then had to go to the buffet table to serve yourself. Cold item choices were very limited and always the same over our fortnight. Orange juice dispenser lid did not fit and the tap on it didn’t work properly , never changed even though management knew. Tomato juice was taken off after 3 days, replaced with a watery raspberry product. The toaster had the cutting board for bread right in front of it so you had to queue or go when no one was at the toaster. One evening the bar was being staffed by a lady that was also serving in the restaurant so you waited until she was free. Staff are not trained very well and it is a real shame . This used to be a superb hotel but now is a shadow of its former self. Nowhere near 5* it says it is and yes I did complain whilst there. We will not be returning again until they sort the problems out.

Great 4 star , good value for money

We were unsure whether to choose this hotel, but were pleasantly suprised and pleased we did. The staff were all fab and clearly well trained. Antonia is such a credit to the business as are Sylvia, Diego and Gemma, all whom were very professional and welcoming. We had booked a junior suite with harbour view which was spacious and very clean. The view from the balcony was great and really made us feel relaxed and in the holiday vibe (especially having just travelled down from a full on festival in Cuitadella). The pool area was also very pleasant and a great place to relax after a busy day. As with other areas of the hotel, the pool was also spotlessly clean and there were plenty of loungers and parasols. Breakfast was ample, with everything you needed, be it fruit and cereal, continental or a cooked breakfast. We had evening dinner a couple of nights, which we enjoyed and felt was good value for money. In addition, there was a gentlemen playing Elton John music one evening, who had a great voice and was a very good pianist, so that was also a nice addition. The walk into Mahon was around 10-15 minutes which was perfect for us, but there were also plenty of great options for eating in the harbour below the hotel. All in all a great stay and if we visit lovely Mahon again, we will likely stay again.

A perfect holiday paradise Can’t wait for the first opportunity to return

Pool was lovely and warm and the area is lovely with the bar. There was lots of pool inflatables to float on. Restaurant was nice with outside seating area too, food amazing. Breakfast was from 8am to 10.30am which I loved as didn’t have to rush to get up. They had good entertainment on an evening on the patio which was well attended. We had a breakfast box to take to the airport as we were leaving early but it wasn’t nice so wouldn’t recommend that. A great place to stay, if I return I would stay in a room with patio overlooking the pool.

Incredible experience here. Beautiful property. Great good. Kind and helpful staff. Would definitely recommend!