2/10 Terrible
Elsalimaris
Traveled with family
Aug 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
am writing to express my disappointment with the experience I had during my recent stay, reservation number 72883642329208, on August 23. Upon checking in, the atmosphere was chaotic, with people screaming, making it difficult to communicate with the front desk agent. Despite being two guests, we were only given one key. Additionally, I was surprised to find that the Wi-Fi provided was unsecured, which poses a significant privacy concern.
When I requested an iron, I was informed by the staff at reception, Simone and Edoardo, that I would have to use it in the lobby rather than having one brought to the room. This was highly inconvenient. Furthermore, the immediate surrounding areas did not feel secure, even during the day, making me apprehensive about staying there at night.
The lack of security and hospitality were enough reasons for me to have to find a last minute alternative accommodations. This experience was deeply disappointing, especially given that I traveled from another country and had expectations based on the marketing provided by Expedia, which did not match reality.
Elsalimaris
Stayed 3 nights in Aug 2024
