The hotel is located in an excellent area at a walkable distance of the Milan Train Station. The room and bathroom were neatly clean. Good air conditioning and comfortable bed. My only issue was that when we arrived at 10:20PM the reception staff were having a discussion within themselves, not even a good evening was given to my family, because they were concerned with their issues. So I told my family to sat down until they finished with their discussion eventually we’ve got attended. Once on our room the TV remote control wasn’t working so I called reception and the receptionist asked me to take the remote control to him, he replaced it with an other remote, once I went back to the room that one didn’t worked either and when I opened it batteries were corroded. So I went back to him and told him his solution was to put the batteries of the first control to the second one and I told him, because I was very tired, nevermind if they didn’t worked on the first control why would they work on the second one. He said, that he didn’t had additional batteries without much interest, so, I told him, whenever you have the control fixed I will use it, so tonight I will not watch TV, maybe tomorrow.
So what I’m trying to say here is that no big effort was taken from the staff to help or there were lacking of things that could solve simple solutions like for example batteries. And not much interest either at least from this person. The other staff were more interested in helping.