4/10 Poor
Jody
Traveled with family
May 20, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked into a room with holes in the carpet, dirty gray walls that should be white, black marks on the wall, and curtains that were starting to come apart,along with coming down from the ceiling. It seemed everything was an extra fee, including a bottle of water. As we inquired about breakfast or other options, we were told our room number didn't allow us to have access to breakfast. We paid for a shuttle for the next day to the airport. We stressed we had to leave right at 9 am to be on time. Our party along were two other groups were waiting for any staff to arrive to take us, thinking they would be there early a few minutes before 9 am to let us load our luggage. At five minutes till 9 am, we went into the front desk to ask if someone was coming because we needed to have time to make our flights, and we were told they would be there at 9 am. We were watching other visitors getting taxis and leave as we were waiting. Finally, after 9 am, a man came out from the front desk and unlocked the van. It seemed he was not pleased to have to be driving us to the airport. I will not recommend this hotel and will not return from another stay.
Jody
Stayed 1 night in May 2025