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The Westin Palace, Milan

5.0 star property

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Photo gallery for The Westin Palace, Milan

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Terrace/patio
Creator video
Lobby
Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath) | 1 bedroom, premium bedding, down comforters, minibar
Banquet hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet friendly
$405
includes taxes & fees
Aug 30 - Aug 31

Explore the area

View in a map
Piazza Della Repubblica 20, Porta Nuova, Milan, MI, 20124
  • Piazza della Repubblica
    ‪1 min walk‬
  • Piazza del Duomo
    ‪4 min drive‬
  • Cathedral of Milan
    ‪4 min drive‬
  • Milan (LIN-Linate)
    ‪11 min drive‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Living room | 30-inch TV with satellite channels, pay movies

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Deluxe Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Grand Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Grand Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking | Living room | 30-inch TV with satellite channels, pay movies

Deluxe Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Classic Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, minibar

Classic Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About this property

The Westin Palace, Milan

5-star Milan hotel, connected to the convention center in Central Station
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite. Housekeeping is available on request.
The Westin Palace, Milan offers 231 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Milan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a business center, 14 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, multilingual staff, and a garden. Onsite parking is available (surcharge), along with a car charging station.

The Westin Palace, Milan is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and noon.
PanEVO Restaurant - This restaurant specializes in Regional cuisine and serves breakfast and dinner. A children's menu is available.
Terrazza PanEVO-Summer - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Lounge Bar - This cocktail bar serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (EUR 40 per day)
  • Valet parking on site (EUR 60 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; EUR 38 for adults and EUR 38 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • PanEVO Restaurant
  • Terrazza PanEVO-Summer
  • The Lounge Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels
  • Pay movies

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from January 31 2026 to February 2 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 38 for adults and EUR 38 for children
  • Self parking fee: EUR 40 per day
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT015146A1TN5XKYZH

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Milan Westin
Milan Westin Palace
Palace Milan
Palace Westin
Westin Palace Milan Hotel
Westin Milan Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Milan
Westin Palace Milan
The Westin Palace, Milan Hotel Milan
Westin Milan
The Westin Palace, Milan Hotel
The Westin Palace, Milan Milan
The Westin Palace, Milan Hotel Milan

The Westin Palace, Milan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 985 reviews
Rating 8 - Good. 276 out of 985 reviews
Rating 6 - Okay. 87 out of 985 reviews
Rating 4 - Poor. 47 out of 985 reviews
Rating 2 - Terrible. 36 out of 985 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in excellent location
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and exceptional conditions. Helped us navigate the city and provided transportation to wherever we needed. 10/10!
Stayed 1 night in May 2025

10/10 Excellent

Tracy, Los Angeles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning, the breakfast is lovely and the staff was great. It’s close to all the big tourist attractions and we thoroughly enjoyed our stay.
Stayed 4 nights in Apr 2025

2/10 Terrible

Ruwan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BARTHROOM SHOWER WAS GETTING BLOCKED, WATER FROM THE BARTHROOM TAPS WERE BROWN IN COLOUR. AC NOT WORKING. THIS IS DISGRACEFUL CONSIDERING WESTIN IS NOT A 1 STAR HOTEL. SWITCH YOUR AC ON, I KNOW YOU HAVE ONE. CHARGING CUSTOMERS GOOD MONEY FOR A ROOM AND NOT PROVIDING AC IS UNACCEPTABLE.
Stayed 2 nights in Apr 2025

8/10 Good

Chirine

Traveled with group
Liked: Cleanliness, staff & service
Good overall
Stayed 4 nights in Apr 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff! Everyone from front desk to bar tenders made us feel very welcome, we will definitely return for a longer stay next time!
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice property and the staff is very friendly. However, my room was not ready when i arrived, understandable as we arrived about 3 hours before check in. The staff kept telling me the room hasn't been made up yet. I came back at 2, check in time, room still wasn't ready. Was finally able to get my room at 3:30. Turns out the room was ready, but they were doing construction on the rooms above and next to me, they just wanted to avoid me hearing them. Except 8 am the next morning they started again. It was a nice room with a nice view but the construction ruined our opportunity to rest and relax in the room.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel might be nice but customer service is rubbis

Booked a room for a colleague using my card. I needed to make a change to the reservation but by the time I got through to Hotels.com customer services, I missed the deadline. First, they tried to charge me £££ to change a 2 night reservation into one. I had to speak to the hotel directly. Not only the hotel was not understanding, the lady hung up on me, then denied doing so. Even though I paid, due to gdpr they refused to make a note on the reservation, that the guest was arriving at 11pm, and refused to wait for my email confirmation and respond to that. Took 3 calls and 2 emails to make the change and the people I dealt with, provided substandard customer service. Definitely not what I experience with other 5* hotels in Milan and around the world. My colleague travels a lot to Milan, but I will never book into the Westin again.
Stayed 2 nights in Mar 2025

4/10 Poor

Garry

Traveled with family
Disliked: Cleanliness
Very unhappy with condition of the rooms we were given. Sink was leaking, carpet was stained. Bad smell in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows. Fantastic breakfast with lots of options to include honey on the comb! Would stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne

Stayed 1 night in Mar 2025

2/10 Terrible

Shin

Stayed 7 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonia at front desk was excellent, great service , well looked after
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Shocking sudden cancellation!

I booked 4 rooms for a a work trip With important clients and working crew. We only knew during check in time that one of the rooms was cancelled! I was shocked and embarrassed in front of this client… we waited for a long time at the front desk, finally the staff got my guest a room with a different rate. I asked for the reason of the sudden cancellation but she failed to tell me and asked me to check with your site, she didn’t even know it was booked via hotels.com, her record was Expedia!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and close to transit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

nabil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Front desk was very helpful as I arrived very early (9am) many many hours before I would normally be allowed to check in. But they managed to find me a room and check in early. Many thanks
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Stayed 1 night in Feb 2025

2/10 Terrible

haim

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dirty and old and there is no justification for the price At all
Stayed 5 nights in Feb 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located, clean and beautiful hotel. I would have given five stars, but I have two complaints. They turn off the air conditioning seasonally, which means you can't really control the temperature in the rooms. I guess if your preference is to sleep in a sauna it's fine. And, not as quiet as you'd think. Some of the rooms are set-up away from the common area hallways. I was thrilled to find our room set-back from the hall and even with a second door closing off the sleeping area. But, our quiet retreat was disturbed every night when our upstairs neighbor came in. Definitely not soundproofed rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

sarah

Stayed 1 night in Jan 2025

6/10 Okay

Richard

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Disappointed

Hotel lobby looks nice but my room 722 was not in great condition, looked tried and need of refresh. Cabinet with mini bar was too close to bed so only opened partially and the door handle was broken and falling off. Bathroom was too small for the facilities in there. I am small but a larger person would not of fit in the shower cubicle, and water was all over the floor. Cost for this hotel was quite high so I would have expected better. Don’t mind paying but expect to receive higher quality.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro J, Whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff team couldn’t be more gracious and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ulrich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025