4/10 Poor
Angela
Traveled with family
Oct 18, 2024
Disliked: Staff & service, property conditions & facilities
Needs improvements
This hotel lists that it has a restaurant. It does NOT. Only a cocktail bar, they offer in room dining only with takeout from a restaurant across the street but who enjoys eating a steak in a double queen room without a table & plastic cutlery. Breakfast is by order only which you pay for, breakfast sandwiches are like cheap microwave frozen sandwiches, they were awful. Pictures made it look like the pool area had a hot tub, it does not. There was plastic sheeting hanging off the ceiling in the hallways. The back of the sink in our room had black mold on the caulking around the back which had a mirror right behind it so every time you washed your hands you just starred at the big black spot behind the sink. We stayed more then 1 night, housekeeping never came in to empty the trash, put more coffee packets in the room so we didn’t have to order and pay for coffee in the mornings, or take wet bath towels or offer new ones. Most hotels have switched to coffee makers that use K Cups, we brought our own k cups with coffee & apple cider, this hotel still is using the coffee packets with the grounds in a filter pouch so that was disappointing we couldn’t even make ours after housekeeping didn’t restock the room. We usually stay at the Trade Hotel when visiting Milwaukee but chose this location because of the pool this time. We will be back in January & March but we won’t be staying at Aloft we will go back to the Trade Hotel that’s for sure.
Angela
Stayed 2 nights in Oct 2024