2/10 Terrible
Doug
Traveled with partner
Mar 1, 2026
I booked accessible room and received confirmation so assumed I was good to go. Upon arrival I was informed that their accessible accommodation was unavailable and the occupant has it reserved for a year. I was told my confirmation was not valid because it came from Expedia and not them. They were totally inflexible, would not reimburse our reservation. I was told to contact Expedia as it was your fault and thus your problem. By my way of thinking you all are responsible. If you are selling reservations for them you all need to get on the same page. We got by n a standard room for 2 nights. Very inconvenient for wheelchair and I was unable to shower as it was not accessible! I don’t understand how you can get by sending out confirmation for room that was clearly unavailable. If I had the means for legal help there would be a lawsuit here for sure. You CAN NOT conduct business this way! I obviously am frustrated with the poor service. We haven’t received even a hint of apology and certainly no offers of future discount or reimbursement. Expedia and Comfort Inn don’t qualify for even a one star rating from me. If given the option I would go with about negative 5.
Doug
Stayed 2 nights in Feb 2026























