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As I arrived at this hotel, my heart sank. I have stayed in NH hotels before, never one like this! The front entrance is dark and foreboding, as you enter the cracked glass in the revolving door, does not help with the first impression. I was assigned a room that was a throwback to another time, the room was dark and miserable, with a tiny bathroom, which had clearly remained untouched for many years. The corridor carpets are old and stained, with grey paintwork failing in any recent attempt to "freshen" up the place. I was then assigned a superior room, which was better, still not good. The shower area had visible mould, which is easily treated with proprietary cleaners and they had somehow managed to stick two lights to the bathroom mirror with double sided tape! One light had started to drop down and there was also a razor plug that was a potential health risk, in my view. This stay was really disappointing and i cannot give any form of recommendation, other than NH do a full refurbishment of the property. I am not sure how regularly star ratings are reviewed, this hotel is definitely not 4 star though.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.

We had a wonderful stay - the hotel is in a quiet location but only a few minutes walk from lots of shops, restaurants and cafes. The hotel itself has friendly, helpful staff and a lovely courtyard garden for coffee in the morning or a drink in the evening. Rooms have everything you need and a comfortable bed. Would return and highly recommend to others!

We loved the hotel. The location was great, it was very clean, and the air conditioner was amazing. The walls are thin, but I travel with a noise machine so it was never an issue for us. As Americans, traveling in the summer in Europe can be difficult because of the ac differences. This ac was just like ours back home. Worth every penny for that alone.

Lovely room, lovely staff, lovely location! We loved our stay at Hotel de Orangerie and will stay here if we are ever in Bruges again. Highly recommend!

The outside of the hotel is having a major overhaul / revamp so is not at its best. Reception is stylish but once you are beyond that the hotel could do with a good dollop of TLC. A lick of paint on the walls, repairing chips on doors and other woodwork plus new carpets could transform this hotel. A good, well sized bathroom. A very large comfortable bed gave me a good nights sleep. I did have earplugs which were needed as the toilet system seemed to have life of its own. I'm not sure what was going on with it but it seemed to partially flush every 5 to 10 minutes throughout the night.

Exceptional design!