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We got an upgrade to a full suite 20th floor balcony! The view!!!!!😍

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).

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The room was not as expected from the pictures online Very small no table bland decor. No drawers to put clothing very few hangers Tiolet are was cramped I am not large and found it a tight space. No English TV I asked at reception if we could at least get English subtitles I was told to use the browsers!!! No idea what that is. It would have been nice if someone had come up to the room and helped. We did get a kettle when requested. We normally stay in budget hotels but decided to treat ourselves and spend more sadly the room did not live up to expectations very cramped for two people no where to sit or write in the room. No guest lounge or bar where one could go. The staff fabulous The room very clean Breakfast excellent 👌 Disappointed for the amount paid

Excelente servicio, muy buena ubicacion

Hotel, staff, food, room all were very good. The only problem was with the set and no change air condition temperature. It was cold, no heater and air condition was set on 21 c cool option. guest wouldn’t be able to change the temperature to higher degrees. Also, rooms wall were very thin. I could hear the next door snoring or phone conversation. Staff were very friendly and nice and tried to accommodate as much as possible. Particularly Angel at the front desk, and Lola at the restaurant.