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Courtyard By Marriott Nanaimo

3.0 star property

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Photo gallery for Courtyard By Marriott Nanaimo

Exterior
Lobby
Reception
Lobby
Standard Room, 2 Queen Beds | Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Hot Tub

Explore the area

Map
100 Gordon Street, Nanaimo, BC, V9R 5J4
  • Vancouver Island University
    ‪3 min drive‬
  • Departure Bay Ferry Terminal
    ‪6 min drive‬
  • Duke Point Ferry Terminal
    ‪17 min drive‬
  • Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Courtyard By Marriott Nanaimo

3-star Nanaimo hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a hot tub, and self parking. Housekeeping is available once per stay.
Courtyard By Marriott Nanaimo offers 172 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 55-inch LED televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

An indoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Courtyard By Marriott Nanaimo features an indoor pool and a hot tub. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a vending machine, laundry facilities, and express check-in. Onsite parking is available (surcharge).

Courtyard By Marriott Nanaimo is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Courtyard By Marriott Nanaimo has a restaurant on site.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CAD 9 per day)
  • Covered self parking on site (CAD 9 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: CAD 8 to 20 for adults and CAD 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 8 to 20 for adults, and CAD 8 to 15 for children
  • Covered self parking fee: CAD 9 per day
  • Nearby parking fee: CAD 9 per day (26 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Courtyard By Marriott Nanaimo Hotel
Courtyard By Marriott Nanaimo Nanaimo
Courtyard By Marriott Nanaimo Hotel Nanaimo

Courtyard By Marriott Nanaimo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 607 out of 855 reviews
Rating 8 - Good. 154 out of 855 reviews
Rating 6 - Okay. 45 out of 855 reviews
Rating 4 - Poor. 15 out of 855 reviews
Rating 2 - Terrible. 34 out of 855 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marcina

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Little communication during check in, although we had never stayed before. Hot tub out of service and no notification. Pool sensor broke and access to the pool was impossible for the whole morning. Our shower wouldnt drain properly, they "fixed it" but the problem remained. We attempted to get a quick dinner at the Bistro downstairs, simple .eals were selected and it took over an hour to get our food, baked mac and cheese was not baked and has no seasoning, chicken fingers were overcooked and dry. Very disappointing for a hotel restaurant. Upon check out they were unable to take multiple payment methods so the adults could split the room costs. Then they charged 2 cards the full amount of the stay. Still waiting to see the deposit returned from the stay as well. Needless to say, we will not be going back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So handy to be close to the Port theater nice clean comfy rooms
Stayed 2 nights in Feb 2025

6/10 Okay

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Just like any other Courtyard. Bed comfortable. Parking was a nightmare. I drove around for 40 minutes in two lots trying to secure a spot. Finally found one downstairs where there was many spots only to find that the elevators have been turned off at 4:30pm. It also seems that people are living in the staircases in the main parkade. I felt very uncomfortable walking back through early the following morning. Over all the hotel is just fine but the parking situation is just terrible.
Stayed 1 night in Feb 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby lounge was classy, contemporary and professional. Happy Hour deal. It was perfect for providing options for a quick bite right on site at Check-In. It should be promoted to guests in the pre-check-in communication.
Stayed 1 night in Feb 2025

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and comfortable. Restaurants staff are helpful but very expensive for the range and quality of food.
Stayed 1 night in Feb 2025

4/10 Poor

RUIQING

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing to stay at with our hockey team!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kathleen

Stayed 2 nights in Feb 2025

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Pros- good for overnight stay, clean, walkable distance to a strip mall, big rooms, Cons- does not do housekeeping every day, no free breakfast; no fresh drinks in am, very small basket of fruits in lobby and water; Best Western does it much better; worst of all, they charge parking in a lot across the street for $10 a night; small swimming pool and hot tub is out of order
Stayed 3 nights in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
They were great at accomadating us, and the people at the front desk were just amazing.
Stayed 1 night in Feb 2025

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fix your TVs. They have an option to connect to HDMI 2 that doesnt work and you have to mess with the whole system and get a universal remote just to make your own things work. Requested service for it that never arrived or knocked on the door at all. Rooms were clean, bathroom was really nice, but hard to give a good review when our main form of entertainment was so rough to get.
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the cleanliness of the room. The staff were very helpful!
Stayed 1 night in Jan 2025

10/10 Excellent

Joban

Stayed 1 night in Feb 2025

10/10 Excellent

Dereck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in the past and will be back next year. Everyone is kind and welcoming. The beds are very comfortable and the property is clean and well maintained.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tony

Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed Ashraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back again
Stayed 1 night in Feb 2025

10/10 Excellent

terence, St Petersburg

Liked: Staff & service, property conditions & facilities
Thank you
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities

Adequate stay with unique features.

Thought I would give this newer hotel a go as it was reasonably priced during low-peak season. Only hotel in Nanaimo with a pool and hot tub (hot tub was under maintenance so unfortunately, was unable to enjoy). There were some well-thought out features of the hotels, as well as some improvements needed during my stay. First, the Bistro lounge is very well laid out with a variety of seating styles. The dining booths with the individual TVs was a unique touch. I enjoyed breakfast and dinner (not open for lunch) and the food is tasty. Counter service was a bit of an inconvenience in an otherwise smooth dining experience. The gym is fantastic. Would like to see a touchless water dispenser somewhere else other than the gym. I did not enjoy the layout of my room. The end of the bed is facing the window that has the AC/heating unit on that side and it is very uncomfortable having air blow directly onto you. The thermastat fan also doesn't have a full off switch, and it would turn on during the night, which is very disruptive. Normally beds are laid perpendicular to the window wall which would have been more comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Emmanuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Good experience staying here while on a business trip. Everyone I interacted with was very helpful.
Stayed 1 night in Feb 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

David, North Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within easy walking distance from the waterfront and the downtown center of Nanaimo. Sad that hot tub was unavailable but…..we all need some downtime sometime. :)
Stayed 1 night in Jan 2025

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with great rooms. Convenient location but gets a little sketchy outside especially in the evening
Stayed 2 nights in Jan 2025