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Courtyard By Marriott Nanaimo

3.0 star property

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Photo gallery for Courtyard By Marriott Nanaimo

Exterior
Daily cooked-to-order breakfast for a fee
Reception
Lobby
Lobby

Popular amenities

  • Bar
  • Parking available
  • Hot Tub

Explore the area

Map
100 Gordon Street, Nanaimo, BC, V9R 5J4
  • Old City Quarter
    ‪6 min walk‬
  • Departure Bay Ferry Terminal
    ‪6 min drive‬
  • Duke Point Ferry Terminal
    ‪17 min drive‬
  • Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(27 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(29 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(28 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Courtyard By Marriott Nanaimo

3-star Nanaimo hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a hot tub, and self parking. Housekeeping is available once per stay.
Courtyard By Marriott Nanaimo offers 172 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 55-inch LED televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

An indoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Courtyard By Marriott Nanaimo features an indoor pool and a hot tub. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a vending machine, laundry facilities, and express check-in. Onsite parking is available (surcharge).

Courtyard By Marriott Nanaimo is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Courtyard By Marriott Nanaimo has a restaurant on site.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CAD 9 per day)
  • Covered self parking on site (CAD 9 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: CAD 8 to 20 for adults and CAD 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 8 to 20 for adults, and CAD 8 to 15 for children
  • Covered self parking fee: CAD 9 per day
  • Nearby parking fee: CAD 9 per day (26 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Courtyard By Marriott Nanaimo Hotel
Courtyard By Marriott Nanaimo Nanaimo
Courtyard By Marriott Nanaimo Hotel Nanaimo

Courtyard By Marriott Nanaimo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 936 reviews
Rating 8 - Good. 174 out of 936 reviews
Rating 6 - Okay. 52 out of 936 reviews
Rating 4 - Poor. 16 out of 936 reviews
Rating 2 - Terrible. 36 out of 936 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Danny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I feel the hotel is over-priced and took too long to check in (>15 mins). Staff need to be more knowledgeable when it comes to assisting guests.
Stayed 4 nights in Apr 2025

10/10 Excellent

Erin, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited in the public area across from the hotel. They will bill you once checked in but we found it difficult to get an available spot when arriving late. Cleaning staff started knocking on doors around us at 8am, which woke us up and made it so we couldn’t fall back asleep. I’d definitely stay here again, would just wear my earplugs and arrive a bit earlier. You don’t need a car when staying here. You could walk to shops and things.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brenda, Hillsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and comfortable room and hotel
Stayed 2 nights in Apr 2025

8/10 Good

Alan

Stayed 1 night in Apr 2025

10/10 Excellent

Todd, Etobicoke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people around. Some people might feel unsafe.
Stayed 1 night in Apr 2025

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Uncomfortable bed

Bed was terrible! Soft in middle; kept rolling toward centre of mattress. Too bad because otherwise room was lovely.
Stayed 1 night in Apr 2025

2/10 Terrible

tingting

Disliked: Staff & service
The parking is in a public parking area. You will get fined if you mix the two letters opposite. And the staff asked me to go to the public parking office to check myself. But no one was there and asked me to go back again and again. I meant I paid for parking at your hotel. You should be in charge of it. The staff just rolled the ball, said I will ask my manager. But when I talked to the manager, she said, my manager would come tomorrow at 8. Which is no one helped really.
Stayed 2 nights in Apr 2025

8/10 Good

Ashton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was super ciol
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie Elizabeth

Stayed 5 nights in Apr 2025

4/10 Poor

Fernando

Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel!

Great stay in a very convenient location!
Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

catherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

No bottled water

I absolutely love this hotel but I have decided I probably won’t stay at it again just for the simple fact that it didn’t supply bottled water. I have a couple ill illnesses that I deal with and I need to take medication almost 4 times a day and then at bedtime, so it’s nice to have bottled water and I have never been at a hotel yet where they didn’t have it This being sad they did have it downstairs but I had to pay nearly $10 for four bottles and I just really found that I stayed at a hotel that was more than other hotels. I’ve stayed at in Nanaimo before and I would’ve expected. They would’ve had bottled water fortheir customers. Maybe it’s something that you should ask at the front desk if people need any water because I need water it’s not an effect. Their customers. Maybe it’s something that you should ask at the front desk if people need any water because I need water it’s not just being there and not being drank or having a couple sips out of it and being wasted! I do not drink water out of a tap. I haven’t in years and that’s also for reasons to do with auto immune so I just feel like that no water being there in our room was very strange and I haven’t seen this yet if this is the new up-and-coming wayto not waste water bottles I get it but then let people know. Please let people know because the pills that I take at night time I need water to take them and I will not drink hotel water. I will not drink City water sorry if I sound like a prima donna. I’m not!!
Stayed 1 night in Mar 2025

10/10 Excellent

joel

Stayed 1 night in Apr 2025

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 1 night in Apr 2025

8/10 Good

Neel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We specifically booked this hotel for the pool/hot tub. We booked it on the day we stayed there, several hours before we got there. It was dissapointing to see that the heater was broken. I think something should have been done, like gift card or something, for that. They should tell you this when you book.
Stayed 1 night in Mar 2025

2/10 Terrible

alex

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I don’t care that there are maintenance issues but when you’re counting on the pool and hot tub working, It better work. Or give me a heads up and ill boon elsewhere but at least not hate this place Ive stayed here 4 times I thonk jow for work Ill be looking elsewhere now Also the front staff woman has super bad B.O.
Stayed 1 night in Apr 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to say in Nanaimo. Check in can be painfully slow bu safe is friendly and courteous.
Stayed 1 night in Mar 2025

8/10 Good

Haleah

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Privacy and Security breach

It was clear that there was something or someone of a security concern nearby that was unsettling from the get go. I called and confirmed an early check in for between 1 to 2 however was not able to get jnto my room until 4:30. Most importantly and concerning is after being in the lounge area for 2-3 hours (after checking in and being in my room) i went to my room for the night and my door was open with the deadbolt switched over, which absolutely suggests someone was in there while i was in the lobby area. Coincidently the person i was travelling with advised they were not necassarily a supporter of the politician that we learned the following day was also staying there while conversing with another supposed guest of the Hotel. The "security" team for this person were so obvious depsite their best efforts and i have no doubt were in my room while i was not.When i approached the staff it was clear that they were not being honest about what had occurred and only offered to move me into another room. They missed the point entirely, if you'll allow someone to go into my initially reserved room why would another one be any different? I asked if they had cameras in the hallways so we could all determine whether my concerns were warranted and was told they do not, which is VERY hard to believe being a very new, modern, downtown hotel. I would never stay here again based on that alone.
Stayed 1 night in Mar 2025

8/10 Good

Joelle

Stayed 1 night in Mar 2025