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Departure Bay Motel

2.0 star property

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Reception
Room, 1 Queen Bed with Sofa bed, Kitchenette | Terrace/patio
Room, 1 Queen Bed with Sofa bed, Kitchenette | Living area | LCD TV
Room, 1 Queen Bed, Kitchenette | Private kitchen | Coffee/tea maker, electric kettle, cookware/dishes/utensils
Room, 1 Queen Bed with Sofa bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Pet friendly
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Duke Point Ferry Terminal
    ‪22 min drive‬
  • Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪4 min drive‬

Room options

View all photos for Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed with Sofa bed, Kitchenette

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed

7.4 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed, Kitchenette

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Departure Bay Motel

Nanaimo motel close to Departure Bay Ferry Terminal
Along with laundry facilities, this motel has a picnic area and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Departure Bay Motel features a vending machine, a picnic area, and laundry facilities. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Departure Bay Motel has designated areas for smoking.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Hindi, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 21.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a first aid kit
Property Registration Number 5031994

We should mention

This property does not have elevators

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Departure Bay Motel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 404 reviews
Rating 8 - Good. 138 out of 404 reviews
Rating 6 - Okay. 56 out of 404 reviews
Rating 4 - Poor. 25 out of 404 reviews
Rating 2 - Terrible. 32 out of 404 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

jeremy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and friendly. Location was super convenient. And the rooms were nice enough.
Stayed 1 night in Apr 2025

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very surprised at the room we received with a kitchenette for the price we paid. The front deck employee was very nice and helpful. This property is so close to the ferry too. Highly recommended it
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Check in was great. Reception was awesome and incredibly helpful♥️👍 The dogs settled in on their pillows in 5 minutes!! They apparently felt at home too!!! Thanks so much from all of us!
Stayed 1 night in Apr 2025

10/10 Excellent

Gurnoor

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Adolf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, good value for a moderate budget. We missed the chairs inside the room.
Stayed 1 night in Apr 2025

10/10 Excellent

Juhyun

Stayed 1 night in Mar 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff offered not only to show the room but carry a bag as well . I love excellent customer service and they hit it
Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and parks and ferry.
Stayed 1 night in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Hostess was super helpful and friendly!
Stayed 2 nights in Mar 2025

6/10 Okay

Bonnie

Traveled with family
Liked: Cleanliness, amenities
The motel was clean and comfortable, but a lot smaller than pictured on the website- very crowded for four people.
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient. Staff is very friendly. Price is right
Stayed 1 night in Mar 2025

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but our room was clean and neat. The young woman on the desk came and fixed the remote for tv and was so polite and helpful.
Stayed 1 night in Mar 2025

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our one week stay at the departure bay motel. It was quiet and comfortable for the most part, just wish we got a quick room refresh mid-week. The staff was helpful and responsive for all needs. Would stay again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Brian, Kamloops

Liked: Cleanliness, staff & service
Staff was very nice and accommodating. We were shorted on the towels in the bathroom had to go and ask for more towels
Stayed 2 nights in Mar 2025

10/10 Excellent

Deirdre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, wonderful cozy room, amazingly convenient for the departure bay ferry and the highway noise wasn’t bad at all. The walls are a bit thin so if you have a noisy neighbour it might be tough but I will be coming here again!
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little place!

I was very impressed! Very nice staff, very clean room.
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice 👍
Stayed 1 night in Mar 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Suresh Babu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Feedback Rooms provided a pleasant stay. The accommodations were decent, and I was particularly impressed by the friendly and cooperative staff. I would absolutely choose to stay there again.
Stayed 1 night in Mar 2025

8/10 Good

Grant

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
clean quiet pet friendly
Stayed 1 night in Feb 2025

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025