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The Grand Hotel Nanaimo

3.0 star property

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Photo gallery for The Grand Hotel Nanaimo

Exterior
Terrace/patio
Property grounds
Outdoor wedding area
Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk
$120
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
4898 Rutherford Rd, Nanaimo, BC, V9T 4Z4
  • Place, Long Lake
    ‪3 min walk‬
  • Place, Woodgrove Shopping Centre
    ‪4 min drive‬
  • Place, Departure Bay Ferry Terminal
    ‪8 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(72 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 376 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Club Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Bathroom sink

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Maple)

Suite, 1 King Bed with Sofa bed (Maple) | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed (Maple)

8.0 out of 10
Very good
(2 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

The Grand Hotel Nanaimo

3-star Nanaimo hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk, and wedding services. Housekeeping is available on request.
The Grand Hotel Nanaimo offers 50 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 5 meeting rooms are available. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

The Grand Hotel Nanaimo is a smoke-free property.

Grand Cru Restaurant - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Whik(e)y Bar - Onsite bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Cru Restaurant
  • Whik(e)y Bar

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A credit card must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Hotel Nanaimo
Grand Nanaimo
Nanaimo Grand Hotel
The Grand Hotel Nanaimo Hotel
The Grand Hotel Nanaimo Nanaimo
The Grand Hotel Nanaimo Hotel Nanaimo

The Grand Hotel Nanaimo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 451 out of 1013 reviews
Rating 8 - Good. 364 out of 1013 reviews
Rating 6 - Okay. 118 out of 1013 reviews
Rating 4 - Poor. 53 out of 1013 reviews
Rating 2 - Terrible. 27 out of 1013 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, especially the Ferry Terminal
Stayed 1 night in Jul 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Few amenities for price
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel for the price in Namaimo

This is a very nice hotel in a convenient location. We like to e-bike and the hotel is a half kilometer from two bike trails that parallel highways 19 and 19A. We biked the N&L Trail, Nanaimo Parkway Trail and a few connector trails, about 45 km. There are plenty of places to eat within a lm of the hotel. The staff even provided a safe place to store our bikes overnight. It was so nice and convenient we stayed 3 nights. It’s also close to the ferry terminal for the ferry to Horseshoe Bay.
Stayed 2 nights in Jul 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
such a beautiful place, even more so than in the pictures. such a beautiful restaurant with amazing food and service! was blown away by the price and would definitely recommend them!
Stayed 1 night in Jul 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jack

Traveled with partner
Hotel staff was very polite and helpful. Inconvenient to have to ice at the front desk. Coffee was not warm either. Room was nice. Hotel is a bit dated. Pool hasn't been open for years
Stayed 3 nights in Jul 2025

2/10 Terrible

Arlene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in made a horrible comment!! Never stay again. Change the staff at the front desk, unprofessional !
Stayed 1 night in Jun 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Classy place
Stayed 1 night in Jul 2025

10/10 Excellent

Alain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great place quiet and clean very friendly staff
Stayed 1 night in Jun 2025

2/10 Terrible

CAROLYN SHERWOOD

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never recommend this hotel to anyone! Our room completely flooded from the room above us having a jetted bath. Apparently the tub has been broken for a while and for some absurd reason the hotel hasn’t had it fixed. Needless to say, every time someone has a bath, the floors below flood. The hotel was fully booked so they did not give us a new room. We were told we would get a refund for the night but we’d have to book and pay for another hotel. Absolutely unacceptable! We still haven’t received our refund!
Stayed 1 night in Jul 2025

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Limited food choice around the property though its a short drive to food etc. High end Whiskey bar but not a casual place to drink after coming back to hotel. Staff are great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Graham

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I forgot how much I love this hotel. It was close to where we needed to be for the tournament, the lobby was super impressive and classy. The Whiskey Bar was a super cool experience with knowledgeable staff. The rooms were clean, the shower worked well, the beds seemed fresh and really comfortable. Everything was right where we needed it. We didn't try the restaurant because we got there a little late for the kitchen but it looked very inviting. Staff were pleasant and professional - and efficient. Definitely recommend this hotel. Free parking was a huge plus for the 10 of us staying. Having pet friendly rooms was huge too.
Stayed 2 nights in Jul 2025

8/10 Good

Lasma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good locations, parking, affordable accommodation
Stayed 1 night in Jun 2025

10/10 Excellent

SUSAN R

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a lovely stay , room was clean, lots of room , bed was very comfortable. Meals we haf were awesome. Staff were very friendly & helpful. We would stay there again & would recommend this hotel smassop
Stayed 2 nights in Jul 2025

10/10 Excellent

Paula

So this hotel was obviously incredibly luxurious and the 1990s. The bathroom floors are marble. There’s a Jacuzzi tub my room had a gas fireplace even though it’s a bit dated. The quality of the materials is really good. The door frames are solid wood the bathroom floors are genuine stone, and even though the rooms are older, the shower is incredibly clean and sharp looking. The room had two luxurious robes and slippers. Honestly, if you rolled it back to 1990 this was a five star hotel. The lobby is a real trip. They have a whiskey bar! They have a restaurant that is open for a few hours in the evening. They don’t need to run these things for money, You can tell that they run these two businesses because it’s part of the hotel. The hotel is a whole vibe. It’s filled with portrait of Lady Diana and teacup and displays of scotch. There is a real pride of ownership at the Grand Hotel and I was really glad that we stayed there. A gem!
Stayed 1 night in Jul 2025

8/10 Good

ian malcolm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Jun 2025

10/10 Excellent

Tauseef

Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and reasonable price.

Good location, central to a lot of Nanaimo. A little away from the noise of the highway, but close enough for easy access. Nanaimo North Mall very close with lots of restaurants too. Nice little balcony to enjoy a coffee on in the morning.
Stayed 1 night in Jul 2025

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at The Grand Hotel.
Stayed 3 nights in Jun 2025

8/10 Good

ronald

Liked: Staff & service
Stayed here many times. Convenient for our agenda. Hotel is dated and needs updates but otherwise OK. Like the underground parking.
Stayed 1 night in Jul 2025

10/10 Excellent

Urvi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Neat and clean check in was super easy and quick
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whiskey bar is incredible and the food is excellent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended! My husband and I stayed for a week in the Maple Suite. It was spacious, well equipped and very clean. Front desk staff was extremely welcoming and great customer service. We would definitely stay here again if we're back in Nanaimo.
Stayed 4 nights in Jun 2025