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Naples Grande Beach Resort

4.5 star property

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Signature Suite, 1 King Bed (Gulf View) | Premium bedding, in-room safe, desk, laptop workspace
Poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Hot Tub
  • Breakfast available
  • Room service
$266
includes taxes & fees
Oct 13 - Oct 14

Explore the area

View in a map
475 Seagate Drive, Naples, FL, 34103
  • Place, Clam Pass Park
    ‪15 min walk‬
  • Place, Vanderbilt Beach
    ‪7 min drive‬
  • Place, Naples Zoo at Caribbean Gardens
    ‪7 min drive‬
  • Airport, Fort Myers, FL (RSW-Southwest Florida Intl.)
    ‪40 min drive‬

Room options

View all photos for Coastal View One King Bed

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Coastal View One King Bed

9.2 out of 10
Wonderful
(75 reviews)
  • 462 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Gulf View One King Bed

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Gulf View One King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 462 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Gulf View One King Bed

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Signature Gulf View One King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • 463 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Coastal View Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Coastal View Two Queen Beds

9.2 out of 10
Wonderful
(40 reviews)
  • 462 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Gulf View Two Queen Beds

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Gulf View Two Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 462 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Gulf View Two Queen Beds

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Signature Gulf View Two Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 462 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Villa)

Suite, 1 King Bed (Villa) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Villa)

7.8 out of 10
Good
(10 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Gulf Vw)

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Room, 2 Queen Beds, Accessible (Gulf Vw)

9.4 out of 10
Exceptional
(9 reviews)
  • 462 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Gulf Vw)

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Room, 1 King Bed, Accessible (Gulf Vw)

9.4 out of 10
Exceptional
(3 reviews)
  • 462 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Gulf View)

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Suite, 1 King Bed (Gulf View)

7.8 out of 10
Good
(7 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Accessible (Gulf Vw)

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Signature Room, 1 King Bed, Accessible (Gulf Vw)

9.6 out of 10
Exceptional
(4 reviews)
  • 462 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Coastal View Two Queen Beds Double Balcony

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Coastal View Two Queen Beds Double Balcony

8.0 out of 10
Very good
(11 reviews)
  • 462 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Gulf View Two Queen Beds Double Balcony

Premium bedding, in-room safe, desk, laptop workspace

Gulf View Two Queen Beds Double Balcony

9.2 out of 10
Wonderful
(10 reviews)
  • 462 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Gulf View Two Queen Beds Double Balcony

Premium bedding, in-room safe, desk, laptop workspace

Signature Gulf View Two Queen Beds Double Balcony

9.2 out of 10
Wonderful
(10 reviews)
  • 462 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed (Gulf View)

Signature Suite, 1 King Bed (Gulf View) | Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Gulf View)

7.4 out of 10
Good
(3 reviews)
  • 1155 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed

  • 1910 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Naples Grande Beach Resort

4.5-star resort in Park Shore
Jump on Naples Grande Beach Resort's free shuttle and catch some rays a the beach, spend the day relaxing at the full-service spa, or enjoy a meal at one of the resort's 4 restaurants.
Naples Grande Beach Resort offers 474 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Flat-screen televisions come with premium digital channels and pay movies. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

15 outdoor tennis courts and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Naples Grande Beach Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This luxury resort also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

Naples Grande Beach Resort has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Naples Grande Beach Resort has 4 restaurants serving breakfast, lunch, and dinner.
Rhode’s End - This beachfront family restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Aura - This restaurant serves lunch only. A children's menu is available. Open daily.
GulfCoast Oasis Pool Bar - This poolside restaurant specializes in Mexican cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Sunset Veranda - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Covered self parking on site (USD 20 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 28 for adults and USD 10.99 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aura
  • GulfCoast Oasis Pool Bar
  • Rhode’s End
  • Sunset Veranda

Things to do

  • 15 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Microwave on request
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (83,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 28.00 for adults and USD 10.99 for children
  • Covered self parking fee: USD 20 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 250 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Naples Waldorf Astoria
Waldorf Astoria Hotel Naples
Waldorf Astoria Naples
The Waldorf Astoria Collection Naples
Waldorf Astoria Naples Hotel Naples
Naples Grande Beach Resort
Grande Beach Resort
Naples Grande Beach
Naples Grande Resort Naples
Naples Grande Beach Resort Resort
Naples Grande Beach Resort Naples
Naples Grande Beach Resort Resort Naples

Naples Grande Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1254 out of 1828 reviews
Rating 8 - Good. 316 out of 1828 reviews
Rating 6 - Okay. 157 out of 1828 reviews
Rating 4 - Poor. 54 out of 1828 reviews
Rating 2 - Terrible. 47 out of 1828 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ernesto, Miami lakes

Traveled with family
Liked: Cleanliness, amenities
Property needs remodeling and updating bathrooms, sliding doors, carpet, etc. services and staff super.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service. Not cheap but you definitely get your moneys worth with amenities.
Stayed 2 nights in May 2025

4/10 Poor

Bradford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Coming here for years and absolutely love it. Great people, service, amenities and all. Must bring up though, why a 2 this time (and was actually thinking 1). Why would you give paying loyal customers, or any guests, rooms beside and beneath rooms under construction???!!!??? Woken every day by VERY loud drilling, hammering, banging and such. Lasts throughout the entire day. Horrible guest experience and customer service!!! As an fyi only - ask them when booking if any construction is going on INSIDE the hotel. Such a shame….
Stayed 4 nights in Jun 2025

10/10 Excellent

Yaniris

Stayed 2 nights in Jun 2025

10/10 Excellent

Flávio Cordeiro

Stayed 2 nights in Jun 2025

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a very good experience in our 3 days vacation.
Stayed 2 nights in Jun 2025

8/10 Good

Lilian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property staff and amenities are great, rooms are a bit tired but very spacious and clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The outdoor areas were all great as they always are. I have stayed here many times over the years and it is always a great time. The walk to the beach is great and the staff are all friendly and helpful. The hotel itself while clean could use some updating. It has been a few years since we stayed here last and I could tell it could use updating. Mostly new carpet would help in the halls and even the rooms. The rooms were very clean which is a must for me. This is a great place for families.
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

8/10 Good

amelie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach
Stayed 2 nights in Jun 2025

4/10 Poor

Jeremias

Liked: Cleanliness, property conditions & facilities
My main issue was that I paid all this money so I can relax and the hotel had construction going in one of the floors that sounded on top of mine. Imagine waking up to the sound of drilling and hammering at 7 am.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! Zumba classes by pool were so fun, great water slide. Beautiful hotel, wonderful beach. The rooms are very nice and stylish. Food was very good also. Friendly staff always ready to help.
Stayed 1 night in Jun 2025

10/10 Excellent

luis, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there and recommend a hotel to anybody very comfortable beds. Great staff very friendly transportation to and from the beach. Awesome beach area awesome.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Amenities
Great hotel and staff. Just needs a bit of TLC as the paintwork is looking tired. Had a fabulous stay. Great free shuttle to beach. Can’t fault it apart from updating.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Lorena

Stayed 3 nights in Jun 2025

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Booked a signature gulf view suite for 5 nights and although the size was as expected, the suite was very dated. The photos most likely were from many years ago. No plants on the balcony, paint peeling on the floor, no reclining lounge chairs like in the photos. there is about a 12 plus inch step down from the balcony into the rooms floor, this is such a fall hazard so I don’t know how people haven’t fallen and been seriously hurt.Also, there are no handles or grip on the tub /shower so another big fall hazard stepping in and out of the tub/shower. You have to hold onto the wall and step down another foot or more to the floor. We called room service TWICE asking for our robes that we were told came with our room and an extra blanket and no one ever came. They were upgrading their computers so check in was very chaotic and the staff was pretty frustrated so none of the amenities were explained to us. We didn’t know bikes, kayaks or paddle boards were free. There was also a loud banging from construction on our floor beginning at 8am lasting through out the day the whole time we were there. There was also a bunch of trash piled up from maintaince outside our door. The lights flashed in the bathroom We were never asked how our stay was by anyone and the desk staff seemed put out when asked again for the robes to be sent to our room that still never came. At check out, they took our keys and we couldn’t get out of the parking garage. No mention of needing them.
Trash and broken fridge outside our suite door.
Actual balcony showing high back chairs
Online picture of balcony with nice plants and outdoor lounge chairs and table behind high back chairs.
Stayed 5 nights in Jun 2025

6/10 Okay

Brian

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing Stay. We stayed in one of the most expensive rooms at the Naples Grand Beach Resort, and while the balcony views of the Gulf and the intercoastal were truly stunning, the overall hotel experience left a lot to be desired. The room itself was likely impressive 30 years ago, but today it feels extremely dated. The furniture and carpet are worn and tired, and there are signs of corrosion and rust throughout the bathroom—particularly around metal plates and fixtures. Functional issues were also a problem: the bathtub didn’t drain properly, the toilet didn’t flush reliably, and the sinks made loud gurgling noises that were disruptive. Dining options were similarly underwhelming. The restaurant menus lacked variety or creativity, and the quality of the food left much to be desired. The breakfast buffet had a decent range of options. Finally, while the hotel has a large staff presence, many seemed to lack basic hospitality training. They weren’t rude, but there was little sense of attentiveness or friendliness. Overall, this hotel relies too heavily on its location and views, rather than maintaining the standard of upkeep that travelers expect. I would not recommend staying here until significant renovations are made.
Stayed 3 nights in Jun 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel in Naples Never disappoints Large rooms, great views, awesome pool and beach. Friendly staff
Stayed 2 nights in Jun 2025

6/10 Okay

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice. I would stay there again. The problem was when the front desk checked us in they assigned us to a room that was occupied. My two sons walked into a room with someone in their bathroom. The hotel manager and front desk then refused to admit any fault and blamed it on house keeping. Then they gave us a room that was not the upgrade I paid for. Worse view and lower floor. I paid for a double balcony and ocean view. Pretty disappointing.
Stayed 1 night in Jun 2025

8/10 Good

Adrian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. Very nice team. The food was delicious. The spa was amazing, as well as the entertainment areas of the hotel. The bad thing is that they were doing maintenance work since 8 in the morning and it was a little annoying, especially if you stayed in the room.
Stayed 2 nights in Jun 2025