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Nerano Vacation Packages

Very kind and helpful staff

The staff was excellent apart from them coming into the room even after cleaning, but it seems that they only came in to water the bushes on the patio off of the room. Location was not ideal since we had to walk 1 mile to town and the walk is very dangerous with bad drivers mixed with no side walks. The bed and pillows were hard. Overall it was a very nice hotel.

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

great location

Room was clean but not having an elevator and no help carrying in our check in bags up two flights of stairs was not what we'd hope for checking into a rather expensive hotel. The breakfast isn't bad but it's very limited and the room doesn't have a window so it feels much smaller than the photos. The shower also does not get very warm and it's very very small - it feels tight. We opted to change hotels even though they didn't refund is because it wasn't the experience we'd hoped for given the amount of money we paid