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Newlands West Vacation Packages

Easy and friendly check in

One of the best hotels we have ever stayed in. Service impeccable. Views amazing. Rooms beautiful. A long but wonderful trip and stay.

A really good stay over all. Good amenities and facilities. Restaurant was slow and staff not always up to standard. But we will stay there again..

Room descriptions are mixed up on site, as I had an issue at check-in on the type of room I was to get. The check-in process was easy. Diana was polite and professional. My 1st room was on the 5th floor and it smelled old and stale, like funky carpet. It was probably the curtains and chairs. The view was not what I paid for in the app, so I was disappointed and spent an hour contacting you all to rectify the situation. By the time I did, Diana was gone and the receptionist was Chutney or something similar. He provided the keys to 511 and I made my way there. The room was right off the elevators. I specifically requested they it not be. The door to the room looked as if someone pryed it open. The deadbolt didn't go flush into the hole and I didn't feel safe. I expressed my disappointment to "Chutney" and he was very dismissive and condescending. To advise me that the hotel has cameras when my room door looks like it can easily be opened is quite offensive. He needs sensitivity training and needs to learn to control the smirks. Very unprofessional! The manager, "Sibumile", (the names elude me now), took over an hour to meet with me. Totally unacceptable! Then he didn't have another room waiting, when he should have spoken with his staff to see what my issue was. They all need more training. He finally put me in another room, and I continued my stay. The bar staff is top notch and the hotel staff should learn from that manager on how to actually manage.

The apartment was lovely, despite a few minor details. I would highly recommend it as a holiday venue, as it is right on the beach, and easily reachable by road from anywhere in the city. The amenities in the apartment are very good, clean, and well-maintained for a self-catering stay. The reception ladies were very warm and welcoming; it was like coming home. They reacted immediately to any concern or request; their professionalism is of the highest level. The view of the harbour and passing ships was very romantic and evocative of voyages, certainly giving memorable moments.