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Our stay at Experience by G in Mazatlán didn’t start off the way we had hoped, but it ended on a very positive note. What made the biggest difference was the manager taking the time to personally speak with me and my family about our concerns. He genuinely listened and went above and beyond to make things right. After that conversation, our experience completely changed. The bar was fully stocked and stayed open later, and our late checkout fee was graciously waived. Those thoughtful gestures made us feel truly valued as guests. Although the hotel is a bit farther from the main attractions, it gave us the opportunity to walk around and discover more of Mazatlán, which ended up being one of the highlights of our trip. Thank you to the manager and staff for turning our stay into a positive experience. Great customer service can make all the difference.

Staff was Not attentive-especially at Kelly’s bar. Everything was closed by 10pm-

No me gustó nada terrible comida muy mala mal servicio toallas, cobijas almohadas. Mal olor algunos meseros de mal humor. No lo recomiendo para nada. estuve 6 noches terrible. Si vienes de Estas Unidos o de cualquier lugar fuera de Mexico, no vengas con expectativas demasiado altas.

Me gusto el hotel muy bonito pero faltan mas restaurants y actividades!!

Excelente

The room it was pretty clean, awoke up to an amazing view at the ocean. Parking was basically valet only. But courtesy parking for my visitors. About the staff very kind. From the front desk, valet and Evelia the housekeeping she took care of us very well. And I don't want to skip the buffet was delicious. and the wait staff from buffet were on top of everything. The room could use a bit upgrade, but with all kindles is enough. And we will come back definitely. Ty