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I was expecting a great place since the base fare was "stated to be" +150$ and I paid less than half of that. I paid TOO MUCH. I felt mislead and fooled. Not sure whose fault was that. Hotel or hotels.com. Anyway, I was not provide with any toiletries. There was no fan in the bathroom and the condensation there, after 2 people took a shower was annoying, dripping all night long when I had to go to the bathroom. The worst part was the breakfast. There was no milk or water on the serving table. I had to ask 3 times for three cups of milk and was told that there was no ambient temperature water for my vitamin C. Only hot water for tea. However, they had several bottles of water in the reception but only "for sale."

The hotel was in a perfect location, close to both the train station and the bus stop to Machu Picchu. It was beautiful, spotless, and the staff was incredibly friendly and welcoming. The breakfast buffet offered a great variety of delicious options. I would definitely stay here again!!

Staff treated everyone like family Staff went out of their way to help and made sure all your needs were met! Everyone in Cusco went through top knotch hospitality training!!!

This is the perfect located hotel! The staff could not have been more helpful and responsive prior to us arriving, during our stay and when we were leaving. They had someone waiting at the airport with a sign on our names, when we arrived before our room was read they held our bags while we went out, and had our room ready for early check in (11 AM). The room was so clean and cute, water and oxygen in case we needed it was ready. When we left for our overnight hike they had breakfast ready at 3:30 am for us and held our bags over night no charge! When we arrived back our room was ready again! Loved this hotel and the view from our room was amazing.

The gardens are incredible!

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The hotel was as described. None of the reviews I read before booking said it was an uphill walk on cobblestone streets and cobblestone stairs from Plaza de Armes. Although it is close, it took nearly an hour with rest stops to catch my breath at the high altitude to get back to the hotel. Although it said 24 hour free airport shuttle they arranged a taxi for us but we had to pay for the service.

Staff were amazing, breakfast was nice. We returned for a second visit.