2/10 Terrible
Nancy
Traveled with family
Aug 26, 2024
Disliked: Amenities, property conditions & facilities
We have always enjoyed IHG brand hotels. This property was a disappointment. The entrance way nice but there was a very bad musty smell. They did have signs posted they were renovated so we have them a little slack. But once we got in our room. It was the worst stay I have ever had, ceiling was stained brown wall paper was coming off the wall in the bathroom. There was mold and rust on all the hardware in the bathroom. When we checked out the next day the lady at the front desk asked why were we on the 4th floor and made the comment that no one was supposed to be booked there. Then after we left my husband got a notification from his credit card. We checked and they had over billed us on the pet fee. I called them they took our number and said they would correct it and call us back. 3 days later and we haven't heard from them. The property needs not only remodeling but maybe some extra staff training.
Nancy
Stayed 1 night in Aug 2024