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First off, Ruben and Nancy were the absolute highlight. They made our honeymoon feel so welcoming. Both did everything to accommodate any request we had. I looked forward to seeing them both throughout the day. If I could give them both a 100/10 I would. Also Klayton at the pool bar was so great and helpful for a relaxing early afternoon. The Palacio is beautiful, perfect location, immaculately up-kept and clean. The food is also fantastic. We had spent the first 3 days of our trip running around and needed a respite and this was the place to do it. Easy into Bilbao but don’t sleep on the surrounding area, which is lovely. You will never regret booking a perfectly priced stay. From check in to check out it felt like our home away from home. Can’t wait to come back for another special trip!

Relaxed and unfussy boutique hotel at the quieter end of Biarritz. A short walk to the beach and very short walk to the lighthouse. Great for access to local bars and restaurants in St Charles. Pool is small but doesn’t get too busy. You can also use the bigger pool in the hotel next door if there’s space. Food is excellent, although the menu is short and doesn’t change much. Staff very friendly and helpful. No complaints!

This is a nice hotel in a great location. We had a few strange wrinkles such as a protracted back and forth after being sent an offer for help arranging parking on A gust 5th to which I responded two days later asking to take them up on their offer. Five days later I received a response saying there was no parking available. I wrote back saying that it was frustrating that it take 5 days for them to get back to me leaving me only a couple of days before our arrival to figure out what to do. I got a rude response saying that the parking had been unavailable for the entire month of August 3 weeks prior to our exchange. Additionally, there was no complimentary bottle of wine in our rooms upon arrival because they “ran out” but the next day we received a tiny bottle of cava for one of the rooms. Otherwise, the beds were very comfortable, the decor was appealing, the air conditioning was nice excellent and the bathrooms were nice & roomy.