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Beautiful property and well-appointed room

The staff were wonderful and one of the highlights of our stay. Everyone was incredibly friendly and helpful, offering great recommendations for places to visit after we checked out. Service at both check-in and dinner was excellent. This is a small boutique hotel surrounded by quiet forests and farmland, making it a peaceful place to relax. The architecture and decor are beautiful and thoughtfully done, giving the hotel a unique character. We were happy to support such kind people who clearly take pride in what they do. They have created a special place and are doing a fantastic job.

Great hotel with friendly and helpful staff, in the middle of old town. No better location for pintxos and drinks!

Nice hotel very close to most things , especially the train station. Not really any local French charm like the smaller hotels in town. Check in staff very helpful, I had made a mistake on my reservation and they were able to help and resolve the issue without any fuss.

The room was clean and spacious including the bathroom. The location was great with easy access to The Gugenheim museum and the river.

We had a wonderful day at the Palacio Arriluce and especially enjoyed an afternoon of relaxing on their terrace by the pool overlooking the harbor. The staff was very helpful providing guidance for our day trip into Bilbao to visit the Guggenheim Museum and for dinner reservations nearby. The breakfast were great and we had a nice dinner one night at the hotel.