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The staff are energetic, resourceful, helpful and quick to respond. All my needs were met with excellence and I would highly recommend Shandong residences to all travelers.

Staff was friendly. Location was convenient but this was definitely not a five-star. I stayed at five star hotels and resorts all over the world at best. Just wasn't three

Stay at Discovery Suites in Ortigas for 10 nights from July 9, 2026 to July 19 , 2026 with my wife. Rooms are big and clean Just need a little bit of updating. Excellent breakfast. Food are excellent. Exceptional service from the entire crew. Front desk ( especially JOSHY, MELVIN, etc.)., Breakfast crew (JONATHAN etc.), Security, Housekeeping ( JOVELYN),Engineering, Bellman. Close to everything. They gave us a welcome cake. A banner with my name on it. Wow, that’s above and beyond. They even have weighing scale for your luggage. They provide us with 5 gallons of purified water and small water bottles. What else can i say. Excellent Hotel. Feels like home. Kudos to the MANAGEMENT of this hotel. We will definitely coming back with our 2 kids. Thank you Discovery Suites. Excellent job.

The cleaners were very responsive. They gave us all we requested in 2 minutes. Breakfast was good. I will recommend the property.

The rooms are clean but are in need of maintenance. We stayed previously and there was ongoing maintenance so this was a surprise. Balcony is useless as there is no furniture. Not a lot of electrical outlets available and the USB outlets were not working, so if you are a couple with more than two rechargeable devices, good luck. A kitchen but no pans etc. to do anything. Only 4 buttons on the safe worked, no notice to tell you not to try so we locked our belongings in there not knowing our code was using broken buttons so we had to request an unlock. Breakfast food was not good, a single coffee, no offer of a refill, it was much better the last time we stayed, better food, better service. As always, the staff are friendly and helpful, but sadly that isnt enough for us to want to stay again, there are just far too many options at a similar cost in the same area.

My first time staying this hotel and I absolutely loved it! Very clean room place, accommodating staff and very respectful, I love everything here. Will stay here again, job well done!