2/10 Terrible
Kayla Inocencia Arroyo
Traveled with family
Mar 3, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When you walk into the resort. You’re greeted with eucalyptus and mint scent. It smelled great. You look at the outside and pool area and it looks absolutely beautiful. The staff is very limited in English but it didn’t take away from the view of the mountains. As we waited for our rooms to ready we thought the reviews were wrong and that this place was absolutely amazing. WRONG. once we got our keys and headed to our rooms. I opened the door and BOOM the most nasty moist mildew smell hits you in the face. The rooms are old , full of mildew, dusty and just outdated. The toilet was YELLOW. you could tell the toilet was white before but it was so nasty. I didn’t even sit on the toilet the entire 5 days I was there. We looked at our sheets and it was so many stains and even had the previous person drinks left over. They sent someone up to “clean” the room again but when they left it was like they were never in there. What I can say about this resort. There food, enter and views are to die for but it’s like the rooms was left unattended. They need to upgrade their rooms and renovate the bathroom. The only staff I felt need a raise is RUBEN. He was THE BEST bartender and staff that was there. He was always there with a smile and made sure I left happy. If you do decide to book a room here just go in with the mindset that your room that you sleep in is only for sleeping. At 7AM you will want to be out of that room until 11pm in the night.
Kayla Inocencia Arroyo
Stayed 4 nights in Feb 2025